Client Account Manager, BlackCloak
+ Company Equity
More information about location
Digital executive protection
Be an early applicant
Digital executive protection
101-200 employees
Be an early applicant
+ Company Equity
More information about location
101-200 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- You should be the type of person who enjoys creating new relationships and fostering them over time
- You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak
- 5+ years experience in software and/or SaaS sales to large enterprises
- BA/BS or equivalent combination of education and experience
- Track record of success consistently exceeding sales goals
- Ability to travel within the United States
- Experience with information security and online privacy a plus
What the job involves
- As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients
- Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts
- You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing
- Create value-add through regular touchpoints
- Craft compelling reports on utilization and value-add stories
- Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
- Research and build new relationships within existing accounts, including with executive stakeholders
- Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
- Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
- Meet and exceed upsell targets
- Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
- Prepare and deliver ongoing account renewal and revenue expansion forecasts
- Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
- Provide weekly utilization reports internally
- Report to clients monthly and quarterly, or weekly, as required
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company benefits
- Fully remote
- Medical, Dental & Vision
- Flexible hours
- Generous Vacation Policy
- Competitive salary
- HSA
- Periodic Offsites
- 401k with employer match
- Home Office Stipend
Company HQ
Central Business District, Orlando, FL
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
Ingrid Gliottone
(Customer Experience Officer)Prior to joining bLackCloak in 2019, Ingrid was a Director of Customer Success at ProcessUnity and a Director of Information Assurance at Viewpost. She also spent nearly 7 years at Citizens Financial Group, joining as a Risk Specialist before becoming a Risk Associate and Third Party Assurance Analyst.
Chris Linde
(Chief Administrative Officer & General Counsel)Previously, Chris was an Attorney at Losey and Burr & Forman, COO & General Counsel at Habitat for Humanity Greater Orlando & Osceola County, and an Associate General Counsel at Viewpost.
Rob Duncan
(CRO)Rob joined BlackCLoak in 2022 as VP of Global Sales, moving into the role of CRO in 2025. Prior to BlackCloak, he was a VP of Global Sales at Theta Lake, VP of Americas West & LATAM at Forescout Technologies and VP of Sales, Americas at Avi Networks.
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