Customer Success Associate, Wunderkind
United Kingdom
Performance marketing channel
Open for applications
Performance marketing channel
501-1000 employees
Open for applications
501-1000 employees
Company mission
To scale a brand's ability to create and grow customer relationships through websites, email, text, and ads.
Role
Who you are
- Detail-oriented & organized: Capable of managing multiple projects, meeting deadlines, and ensuring campaign accuracy
- Analytical mindset: Comfortable working with data, pulling reports, and drawing logical conclusions
- Curious & eager to learn: Excited to build expertise in digital marketing, data analysis, and campaign execution
- Technical: Familiarity with marketing software, analytics tools, and digital marketing platforms (e.g., Google Analytics, email/SMS marketing tools) is a plus
- Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports
- 0-2 years of experience or previous internship in Marketing, Client Services, or a related field
- Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required
- Bachelor's degree minimum, preferably in a related area
- This role is ideal for someone looking to build a career in customer success, technical account management, or digital marketin
- You’ll gain hands-on experience with marketing technology and performance data while working alongside senior team members to serve leading consumer brands
What the job involves
- Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team
- This is an exciting opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands
- As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis
- A primary function of this role is contributing to campaign execution, project management, and cross-functional collaboration to drive measurable results
- This role is highly technical and requires in-depth training in our proprietary platform
- Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs
- Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the back-end of the Wunderkind platform
- Project Management: Coordinate with cross-functional teams (Design, Engineering, Professional Services) to ensure timely and accurate execution
- Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies
- Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes
- Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs
- Data Reporting & Analysis (40%)
- Pull and analyze performance data from internal reporting tools (e.g., Wunderkind Analytics, Looker, Google Analytics, and Adobe Analytics) to identify trends and actionable insights
- Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting
- Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement
- Work closely with internal teams to ensure data integrity and support data-driven decision-making
- Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders
- Campaign Ideation & Execution (30%)
- Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards
- Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact
- Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement
- Maintain detailed client documentation, including performance reports, action plans, and feedback summaries
- Project Management (30%)
- Assist with maintaining project timelines, ensuring all deliverables are met on schedule
- Coordinate with cross-functional teams, including Design,Engineering, and Professional Services, to manage project workflows efficiently
- Identify potential roadblocks and proactively develop solutions to mitigate risks
- Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities
- Ensure clear and effective communication between all stakeholders, facilitating regular check-ins and updates
- Manage documentation and reporting related to project execution and performance
Salary benchmarks
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of nearly 1,000 top brands and publishers. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company HQ
World Trade Center, New York, NY
Leadership
Bill Ingram
(CEO)Prior to joining Wunderkind in 2023, Bill spent 4 years at Cheetah Digital as CPO and PResident. He also spent just over 9 years at Adobe as a VP of Product Managed and VP of Adobe Analytics Cloud.
Richard Jones
(CRO)Richard joined Wunderkind in 2022 as CMO, moving into the role of CRO that same year. Prior to this, he was the CMO at Cheetah Digital and CEO at Wayin.
David MacCallum
(CBO & General Counsel)David joined Wunderkind in 2015 as General Counsel and added the role of CBO to his title in 2019.
Jay Sarwar
(CCO)Prior to joining Wunderkind in 2024, Jay was an SVP of CLient Success at Cheetah Digital for nearly 4 years. He also served as a VP of CS & Operations at Monetate and as a Director of Financial Planning & Analysis at Xtime.
Fabrizio F.
(CFO)Fabrizio is also the Managing Director at Fortissimo Ventures. Previously, he held the role of CFO at Jiffy.com and TRG Screen.
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