Support Technician, Interprefy

EMEA/LATAM

Salary not provided

Junior and Mid level

Remote from Europe, UK

Interpretation, AI speech translation & captions tech

Be an early applicant

Interpretation, AI speech translation & captions tech

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Be an early applicant

Salary not provided

Junior and Mid level

Remote from Europe, UK

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Company mission

To empower businesses to connect the world in every language.

Job

Company

Role

Who you are

Strong client facing skills with a professional and calm approach
Experience working in global or multicultural environments, ideally across time zones
Comfortable using digital tools such as Zoom, Teams or similar platforms
Tech confident, with the ability to quickly learn and navigate new technologies
Strong problem solving ability and quick thinking in live situations
Ability to work independently in a fast paced remote environment
English at B2 level or higher
Exposure to virtual, hybrid or onsite events is an advantage
Basic understanding of AV or conferencing setups is a big plus
To ensure stable performance during live events, a reliable and well configured technical setup is essential
Fixed Broadband connection only (no Mobile, Wi-Fi etc)
100 Mbps download / 20 Mbps upload minimum
Latency < 30 ms
Jitter < 10 ms
16 GB RAM minimum (32 GB preferred)
CPU: Intel i5 8th gen / Ryzen 5 3rd gen or better (benchmark ≥ 5,550)
Windows 10Pro + or macOS High Sierra+
Latest Chrome or Edge

What the job involves

At Interprefy, we connect the world through seamless multilingual communication
Our platform supports global events for organisations such as the White House, Google, UEFA and even astronauts on the ISS
As part of the Operations and Client Delivery team, the Remote Support function sits at the intersection of customer experience and technology
This is a client facing role where you will support interpreters, speakers and attendees during live events, while also working behind the scenes to ensure the technical setup runs smoothly
You will be a key point of contact during critical moments, ensuring every participant can engage without disruption
This requires professionalism, confidence and the ability to stay calm under pressure
Working in a fully remote environment, you will collaborate with colleagues across multiple countries, gaining both technical expertise and global exposure
Act as a client facing technical support point during live multilingual events
Guide interpreters, speakers and attendees in a clear, confident and professional manner
Ensure a smooth and high quality experience for all participants
Support the preparation and setup of event environments and platforms behind the scenes
Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
Respond quickly in live environments and maintain control under pressure
Escalate issues when needed while maintaining ownership and clear communication
Work closely with Project Managers, Senior Technicians and global teams
Support events across different time zones and cultural contexts
Build hands on experience with event technology, AV basics and internal tools
Progress from supporting smaller events to more complex setups
Participate in ongoing training and upskilling
Model 1: Monday to Friday with 8 hour shifts including a 1 hour break
Model 2: Tuesday to Thursday with 12 hour shifts including a 1 hour 45 minute break plus 4 hours on one weekend day
Shifts are scheduled weekly based on event demand

Our take

Interprefy is a multilingual meeting technology provider that empowers global businesses, institutions, NGOs, and SMEs to connect with people on a global scale by facilitating truly multilingual conversations. The company’s combination of cloud-based technology and linguistic talent enables real-time interpretation and AI-powered live captioning for any event.

The company’s all-in-one platform and end-to-end services provide an affordable, democratized solution for everybody. Easily integrated with a wide and ever-expanding range of hardware and meeting platforms, Interprefy is well set to see growth as it unifies communications around the globe.

The company’s real-time spoken and sign language interpretation offerings, coupled with its captioning capabilities, have supported over 50,000 meetings and events around the world, counting the White House, UEFA, Google, and Domino’s, among its wide range of clients.