Senior People Operations Partner, Thinkific
CA$90.7-136.1k
Mid point of salary is $113,400. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. + Equity, team-wide bonuses, and an Employee Share Purchase Plan
Online course creation platform
Be an early applicant
Online course creation platform
201-500 employees
Be an early applicant
CA$90.7-136.1k
Mid point of salary is $113,400. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. + Equity, team-wide bonuses, and an Employee Share Purchase Plan
201-500 employees
Company mission
To make it simple for entrepreneurs and established businesses – our Creator Educators - to scale and generate revenue by teaching what they know.
Role
Who you are
- This is a role for someone who wants to build, improve, and own. We’re looking for someone passionate about people, who thrives on driving efficiency and accuracy, and who cares deeply about creating a scalable and positive employee experience worldwide
- Has 5+ years of progressive experience in People Operations or related functions, with deep knowledge of core People processes across the employee lifecycle
- Has experience supporting operations in Canada and the US, with the ability to navigate complex compliance requirements across multiple jurisdictions. Advanced knowledge of Canadian employment law is a must-have
- Possesses expertise in People technology and data analytics, with hands-on experience using HRIS tools such as BambooHR, Workday, or similar systems to drive operational efficiency and data-driven decisions
- Has a proven track record of driving continuous improvement in People processes, systems, and employee experience, with a passion for finding better ways of working
- Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business
What the job involves
- We’re looking for a Senior People Operations Partner to lead and elevate our People Operations function, driving operational excellence and a consistent employee experience across Canada, the US, and our global teams
- Reporting to the Director, Total Rewards and People Operations, you’ll be the go-to person for the end-to-end employee lifecycle, compliance, and the systems and processes that power our People function
- In this role, you’ll also collaborate closely with our Office & People Operations Coordinator to ensure smooth day-to-day execution and a connected overall employee experience
- This role offers autonomy to streamline existing processes and modernize how we work, leveraging technology and automation, including AI, while also leading key projects that shape the future of our People department
- Employee Lifecycle: Own and improve the full employee journey, from onboarding to offboarding, including promotions, transfers, leaves, and global mobility. Ensure consistent and supportive experiences at every stage
- Compliance & Policy: Ensure employment compliance across Canada, the US, and future regions. Maintain up-to-date employment agreements, templates, and policies. Play a key role with requirements such as pay transparency, pay equity reporting, data privacy, and public company compliance (CSOX, ITGC)
- Employee Relations Advisory: Partner with People Business Partners to provide guidance on employee relations cases, advise on interpreting policies and employment laws, and ensure consistent application
- People Systems & Data: Optimize People systems (BambooHR, Lattice, Culture Amp, Greenhouse, Deel), ensuring accuracy, smooth integrations, and actionable reporting
- Global Partnerships: Oversee relationships with global employment partners and EORs to deliver compliant, seamless experiences for global team members
- Immigration & Mobility: Serve as the main point of contact for immigration and mobility processes. Manage documentation, ensure compliance, and partner with PBPs to support employees through international moves, visa processes, and related transitions
- Process Improvement & Knowledge Sharing: Design scalable, well-documented processes that reduce friction and improve consistency. Build and maintain resources (like knowledge bases and guides)
- Compensation & Benefits Support: Work closely with Total Rewards, Payroll, and vendors to ensure smooth benefits administration, including enrollments, renewals, changes, communication, and issue resolution for employees. Support compensation programs such as equity grants, salary changes, and bonus cycles, and assist with related materials and communications
- Program Management: Support and help drive core People programs, including performance reviews, compensation and equity cycles, and engagement surveys
- Employee Experience & Engagement: Partner with the People team and other groups to design initiatives that build belonging and strengthen engagement. Lead engagement survey planning and reporting, and help find actionable improvements
- Technology & Automation: Identify and implement opportunities to use technology and automation, including AI, to streamline People processes, reduce manual work, and improve data quality and efficiency
Our take
As the world becomes increasingly globalized, the competition for jobs is fiercer than ever. Whilst traditional educational institutions are failing to deliver the skills of tomorrow, Thinkific provides a way for the new wave of instructors to meet this educational demand, with its all-in-one course creation platform.
Course creators on Thinkific have unparalleled ownership over their content and course, whilst also having access to a suite of tools to help operate, promote, and monetize those courses. Its customization tools also mean creators can create a strong brand for their knowledge business, with a range of integrations ensuring Thinkific remains a one-stop shop for all their needs.
Its latest updates enhance its capabilities for building engaging customer education programs. New features like advanced customization and CORM integration offer users powerful tools for creating interactive and personalized learning experiences. With continuous innovations, Thinkific remains dedicated to supporting course creators and enterprises, providing them with the flexibility and resources needed to excel in the competitive educational market.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2020
$22m
EARLY VC
Nov 2019
$2.4m
EARLY VC
Total funding: $24.4m
Company benefits
- Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
- Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
- Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
- Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
- Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
- We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
- The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific
Company HQ
Strathcona, Vancouver, BC
Leadership
Greg Smith
(CEO)Spent 3 years working as a Lawyer before co-founding Moving Media Group, working as the Director of Sales. They now hold the position of CEO at Alpha Score Seminars, as well as being Co-Founder and CEO at Thinkific.
Miranda Lievers
(Advisor)Spent 7 years at Telus in progressive leadership roles launching high-speed internet across Canada. Co-founded Blue Olive Photography Inc. before co-founding Thinkific.
Matt Smith
(CSO)Over a decade of experience in Product, Technology and Growth roles. Founded Alpha Score Seminars before working as CTO of Healthism. Previously worked as CTO of Thinkific before launching successful Instagram-scheduling software startup, Later.com. Returned to Thinkific in 2021 as CSO.
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