Staff Content Designer, Lyft
Safety
CA$148.2-185.3k
More information about location
3 days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
CA$148.2-185.3k
More information about location
3 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- 10+ years of Content Design related experience, and exceptional writing abilities
- Best-in-class understanding of UX principles, microcopy, and content design principles
- Outstanding stakeholder management and communication skills; equally comfortable sharing your perspective in a cross-functional stand-up as a boardroom
- Skilled understanding of when and how to use data to inform product strategy
- Exceptional writing skills, especially around difficult and sensitive subject matters. Extra marks if you have training around trauma-informed UX and writing
- Strong ability to approach work with curiosity, humor, and humility
- Experience working in a fast-paced, dynamic environment, and an ability to pivot gracefully
- Ability to navigate Figma
What the job involves
- We’re looking for a Staff Content Designer to support the crucial work we do on the Community Safety team
- You’ll help define new initiatives, create clear, concise, and customer-centric content that supports riders and drivers across the Lyft community
- Of course, you won’t be alone
- You'll work with designers, researchers, marketers, and product managers day in and day out to ensure that Lyft’s trust and safety features are clearly communicated to help foster a healthy environment for both our drivers and also our riders
- As a member of the Content Design team, you'll elevate your peers' solutions, help define best practices and systems to scale our team, and advocate for the discipline across Lyft and beyond
- Drive user centric solutions rooted in empathy and balanced with the needs of the business
- Set the standard for creating experiences that deliver measurable outcomes
- Own and drive the development of systems-level solutions that support key Trust & Safety initiatives
- A relentless advocate for our drivers and riders, in particular possessing skillfulness working with challenging, often disturbing, real world material infusing those highly sensitive instances into the product experience
- Model how to uphold and push the quality bar, coaching others across disciplines to rise to this level
- Drive collaboration and consensus across multiple teams and functions
- Evolve the Content Design discipline within Lyft, which often looks like coaching junior members of the team, building systems for stronger cross-functional alignment, and developing internal team processes around craft and quality
- An understanding of technical issues; skillfulness developing solutions alongside the engineering team
- Contribute to and shape Trust & Safety product strategy and vision
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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