Associate Customer Success Manager, Neo4j
$100-125k
+ Stock Options + Bonus
Travel up to 25%
Graph intelligence platform
Job no longer available
Graph intelligence platform
501-1000 employees
Job no longer available
$100-125k
+ Stock Options + Bonus
Travel up to 25%
501-1000 employees
Company mission
To help the world make sense of data.
Role
Who you are
- 2+ years of customer-facing experience in Customer Success, Support, Customer Experience, or other similar roles, in a technology company
- Exceptional interpersonal communication, written communication, and presentation skills
- Previous customer-facing experience with exceptional relationship and trust-building skills
- Experience & knowledge in the big data, database, or analytics space is a plus
- Prior hands-on experience in a technical customer-facing role, preferably in Sales Engineering, Customer Support, or Professional Services, is a plus
- Ability to quickly learn new technologies and explain Neo4j software features and graph concepts to customers in a simple, succinct manner
- Demonstrated ability to understand business issues and processes and to articulate the business context of the Neo4j solution
- Ability to efficiently manage multiple accounts and work with various points of contact within each account including technical owners/users, business sponsors, executive sponsors, etc
- High level of initiative, energy, positive attitude, empathy, and ability to work well in both a team environment and independently
- Bachelor's Degree Required or Equivalent Experience; preferably data, computer science, or technology-focused
- Travel up to 25%
What the job involves
- Associate Customer Success Managers (CSM) are the primary post-sales point of contact for licensed Neo4j customers
- They are the customer advocate and internal liaison for their assigned accounts, aligning regularly with Sales, Renewals, Marketing, Product, Support, and Professional Services to meet the needs of their customers, consistent with the “Customer Success Mission” below
- A CSM will be technical and well-positioned to advise their customers to optimize their usage of Neo4j and will partner with a Customer Success Architect (CSA) when advanced technical questions, concerns, product deep-dives, objections, or other needs arise
- They are ultimately responsible for ensuring that the customer and Neo4j each derive maximum value from the relationship
- “Know” our customers through consistent, deep engagement, aligning on project milestones and timelines
- Align with customers on project timelines and milestones, with primary focus on ensuring customers successfully deploy Neo4j
- Continually Improve customer experiences and outcomes
- Effectively identify risk and mitigate churn
- Identify revenue growth opportunities
- Collaboration & Accountability:
- Primary post-sale point of contact for each assigned account, owning adoption and customer satisfaction for each Neo4j project within that account
- Team up with Neo4j cross-functional team (AE/SE/CSA/PS/RM/Marketing/Product) to ensure project success
- Identify and mitigate the risk of churn, working closely with Account team and escalate to leadership when required
- Innovation & Customer Success:
- Demonstrate ability to understand business issues and processes and to articulate the business context of the Neo4j solution
- Orchestrate post sales customer facing activities and ensure Neo4j is implemented in customer environments
- Able to identify the value of Neo4j and work towards delivering that value to the customers
- Communication & Influence:
- Exception verbal and written communication to the customer and also to internal stakeholders
- Ability to identify where current processes are sub-optimal and make recommendations
Our take
Innovation in database models has developed gradually over the past decade, from scale-out SQL, to key-value stores. Every now and again, something comes along to change the game, and such is the case with Neo4j.
Offered as either a self-hosted database or cloud service, Neo4j is a graph database development platform that focuses on the connections between individual data entities. This offers insights into how systems, people, locations, and seemingly unrelated data points are related so that users can address complex data questions, such as business recommendations, AI, fraud detection, and more. The company is seen as a leader in graph technology with unlimited scaling, which was demonstrated when, in 2021, it produced a record-breaking graph database with over a trillion relationships.
Graph-based data models are now crucial components for AI and machine learning applications, and Neo4j has achieved an impressive number of funding rounds and amassed hundreds of enterprise customers using its product. These include Airbnb, eBay, Lyft, and NASA, the latter of which used graph database technology from Neo4j during the development of the Orion spacecraft.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2024
$50m
LATE VC
Nov 2021
$66m
SERIES F
Total funding: $633.7m
Company benefits
- Competitive health and financial programs tailored to each region
- Work-life balance initiatives
- Cross-functional collaboration opportunities
- Employee Resource Groups (ERGs)
- Mentorship programs
Company HQ
Hayward Park, San Mateo, CA
Leadership
Emil Eifrem
(Co-Founder & CEO)Having studied at Linköping University, they spent over 3 years as Chief Architect at Windh AB, before working as CTO for almost 5 years. They left this position in January 2007 to found Neo4j, where have worked since as CEO.
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