Senior Manager of Technical Services Operations, Temporal Technologies
$128-160k
+ Equity
More information about location
Durable execution solutions
Open for applications
Durable execution solutions
201-500 employees
Open for applications
$128-160k
+ Equity
More information about location
201-500 employees
Company mission
To make code fault tolerant, durable and simple.
Role
Who you are
- This role is ideal for an experienced post-sales, customer success, or sales engineering operations professional who combines strong data fluency with the judgment to help a VP and leadership team run a complex, multi-function org
- 5–8 years of experience in post-sales operations, customer success operations, services operations, or sales engineering operations, ideally in a B2B SaaS or developer infrastructure company
- Proven track record as an operational partner to a VP or senior leader, not just a functional analyst or systems admin
- High data fluency with hands-on experience in SQL and BI tools, including the ability to define reporting requirements, QA outputs, and translate data into executive-ready insights
- Experience designing and documenting operating processes across multi-function post-sales orgs
- Familiarity with customer support platforms (Pylon, Zendesk, or equivalent) and Salesforce
- Comfortable working across a technically sophisticated stakeholder set (SAs, developers, services engineers) and translating operational needs into clear system and process requirements
- Proven ability to leverage AI tooling and automation including skill creation, agent design, and prompt engineering
What the job involves
- Temporal's Technical Services organization is the engine that drives customer time-to-production, technical health, and durable consumption growth
- The org spans Solutions Architects (presales and post-sales), Developer Success (ticket and incident response), Platform Architects (owned engagements with mission-critical customers), and a growing Professional Services team delivering billable implementation work
- Together, they own the customer's technical journey from first commit through production maturity
- This role blends aspects of customer experience (CX), customer support, and customer success (CS) into a single operational role
- As Senior Manager, Technical Services Operations, you'll be the operational partner to the VP of Technical Services
- You'll own planning, business insights, process design, and playbook development for a multi-function org with targets spanning GRR, NDR, time-to-production, PS margin, and escalation deflection
- You'll also serve as the primary owner for Technical Services tooling and data, working in close partnership with GTM Systems and GTM Analytics to power the org's operational infrastructure
- Strategic Partnership & Planning:
- Serve as the operational partner to the VP of Technical Services and the Technical Services leadership team, owning the rhythm of the business, from weekly operating cadences to quarterly business reviews and annual planning cycles
- Lead headcount and capacity planning across all TS functions, including staffing models for Developer Success, Platform Architects, and Professional Services
- Support incentive model design and exec-level performance reporting across the org
- Build and maintain utilization, margin, and attach-rate models for Platform Architects and Professional Services
- Partner with Sales Operations to align on SA operating models across the presales and post-sales boundary, ensuring consistent coverage, capacity, and performance visibility across the full SA lifecycle
- Data, Insights & Reporting:
- Design and own the TS analytics agenda, including defining reporting requirements and partnering with the GTM Analytics team to build and maintain dashboards covering time-to-production, GRR/NDR contribution, PS margin, case volume trends, escalation rates, and customer health
- Curate and validate TS performance data, ensuring accuracy and consistency across systems before insights reach leadership
- Identify patterns in support and engagement data that surface product signals, capacity risks, or expansion opportunities
- Translate data into executive-ready narratives for QBRs, board prep, and leadership reviews
- Process Design & Playbook Development:
- Design and document scalable operating processes across Developer Success (SLAs, escalation paths, tier routing), Platform Architect engagements, and Professional Services delivery
- Build playbooks for key motions including production readiness programs, health reviews, QBR/EBR execution, and services delivery standards
- Drive change management and process adoption in coordination with Enablement, ensuring new programs land cleanly across the org
- Systems & Tools:
- Serve as the primary Technical Services stakeholder for GTM tooling — defining business requirements for Pylon (customer support platform) and Opine (SA platform) and partnering with GTM Systems on configuration, integration, and roadmap prioritization
- Translate TS operational needs into clear, structured requirements that enable GTM Systems to implement and maintain tooling effectively
- Partner with GTM Systems to ensure Pylon and Salesforce data flows are connected for unified customer visibility across the GTM org
Our take
The growing complexity of modern software systems places a strain on developers, making applications harder to plan, build, and test. While cloud-native services simplify experiences for end users, they introduce new challenges for developers, like around managing state in distributed, microservices-based architectures. Temporal Technologies addresses this problem with an MIT-licensed platform that identifies and manages applications tate, so developers can built reliable, scalable systems with more confidence.
The company offers an open source microservices orchestration platform, giving developers more time to code, while Temporal manages the scalability and reliability. The company’s technology is used to solve state management at an impressive list of cloud and tech companies, including Netflix, Doordash, Snap, and Google Cloud.
The company has achieved unicorn status in 2022 and now has a valuation of over $2.5B. Its most recent funding came in at $146M and with this, Temporal plans to move into the next chapter in its space: AI, as well as focusing on R&D, putting it in a good position within the evolving market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
76% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$144m
LATE VC
Jan 2024
$103m
LATE VC
Total funding: $706.3m
Company benefits
- Remote-First Workforce: We embrace a remote-first culture with flexible schedules, allowing you to balance work and life on your terms. Work from your home office or one of 150+ WeWork locations worldwide. If there’s no WeWork near you, we cover alternative co-working spaces. Plus, our Travel to Coworking stipend supports your commute with coverage for public transport, ride-sharing, or parking expenses.
- Flexible Time Off: Employee wellness is key to our success. We encourage you to take the time you need to maintain balance and stay refreshed — whether it's for recovery, vacation, or personal time. In addition to unlimited flexible time off, we offer 12 paid holidays and 2 floating holidays (US).
- Medical, Dental & Vision: We provide comprehensive healthcare benefits from day one, covering 100% of premiums for you and your family. You can choose between a High Deductible Health Plan (HDHP) or a Preferred Provider Organization (PPO) plan, with dental (including orthodontics) and full vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are available, with employer contributions to HSA plans.
- 401(k) Retirement Plan: Planning for your future is important, and our 401(k) plan helps you build a secure financial foundation. With a range of investment options and the flexibility to contribute pre-tax or after-tax income, we make saving simple.
- Disability & Life Insurance Coverage: Our disability and life insurance ensure financial security for you and your loved ones during life’s uncertainties, from illness to injury or unexpected loss. Coverage begins on day one, with 100% of premiums covered for peace of mind.
- Paid Parental Leave: We support your family at every stage. Birth parents receive up to 20 weeks of fully paid leave, and non-birth parents up to 12 weeks. We also offer comprehensive support throughout your fertility planning journey.
- Remote Office Perks: While we provide you with the basics, enjoy a home office stipend to build up your workspace ($1,000/year), an internet stipend to ensure connectivity ($74/month), and reimbursements for work-from-home meals ($300/month).
- Health & Wellness Perks: Take advantage of a lifestyle spending account ($1,200/year), free access to the Calm app, and Employee Assistance Programs (EAPs) offering personalized support, therapy, and other resources.
- Learning & Development Perks: Invest in your growth with a learning and development stipend ($1,500/year) for courses and certifications, and a professional membership stipend ($500/year) to deepen your industry involvement.
Company HQ
West Bellevue, Bellevue, WA
Leadership
Maxim Fateev
(Co-Founder & CTO)Former Senior Staff Engineer at Uber. Previously worked as a Staff Software Engineer at Google, Principal SDE at Amazon Web Services, Principal RSDE at Microsoft, and was a Senior Software Engineer at Amazon.com.
Samar Abbas
(Co-Founder & CEO)Former Staff Software Engineer at Uber. Previously worked at Microsoft as a Principal Software Engineer, and was a Software Design Engineer at Amazon.
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