Manager of Enterprise Account Management, Thomson Reuters
Greater Europe
2-3 days a week in office
Financial news and financial data provider
Be an early applicant
Financial news and financial data provider
1001+ employees
Be an early applicant
2-3 days a week in office
1001+ employees
Company mission
To help professionals advance their businesses and gain competitive advantage with the trusted answers only we can provide.
Role
Who you are
- Ability to understand customer needs, pain points, and goals
- Empathy to build strong relationships, trust, and rapport with customers
- Excellent verbal and written communication skills to effectively articulate value propositions
- Strong active listening skills to understand customer concerns and respond appropriately
- Ability to negotiate and close deals while maintaining a positive customer experience
- Familiarity with our software and AI technology products and services
- Ability to understand customer technical requirements and identify opportunities for upselling/cross-selling
- Proven sales and account management experience, with a track record of meeting or exceeding targets
- Ability to identify new sales opportunities within new and existing accounts and develop strategies to pursue them
- Skill in managing multiple accounts simultaneously, prioritizing tasks, and meeting deadlines
- Ability to develop and execute strategic account plans to drive revenue growth and customer satisfaction
- Understanding of our company's goals, products, and services to align account plans with corporate objectives
- Ability to analyze customer data, sales metrics, and market trends to identify opportunities and optimize account plans
- Skill in using data to tell a story, build a business case, and articulate value to customers
- Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment
- Organizational skills to maintain accurate records, reports, and customer information
- Ability to work collaboratively with cross-functional teams, including sales engineering, customer success, and marketing
- Willingness to share knowledge, best practices, and customer insights with colleagues to drive collective success
- Ability to adapt to changing customer needs, market trends, and company priorities
- Flexibility to pivot account plans and strategies as needed to ensure customer satisfaction and revenue growth
- Strong drive to meet or exceed sales targets, renewals, and customer acquisition goals
- Focus on delivering results, while maintaining a customer-centric approach
- Commitment to ongoing learning and professional development to stay current with industry trends, technologies, and best practices
- Willingness to receive feedback, coaching, and guidance to improve performance and customer outcomes
What the job involves
- Thomson Reuters is a global leader in providing essential news, information, and software solutions to the world’s professionals, enabling them to make informed decisions and run better businesses
- Our Account Manager will be responsible for managing across the complete Corporates product portfolio (Tax and Trade, Legal and Risk Compliance)
- Build and maintain strong, long-term relationships with assigned accounts
- Serve as the primary point of contact for clients
- Understand client needs, goals, and challenges
- Develop and execute account-specific sales strategies
- Identify opportunities for upselling and cross-selling within existing accounts
- Acquire new customers within assigned territory or industry vertical
- Meet or exceed sales targets and revenue goals
- Create and maintain detailed account plans
- Set short-term and long-term goals for each account
- Develop strategies to expand product adoption and increase customer value
- Ensure timely renewal of existing contracts
- Identify at-risk accounts and develop retention strategies
- Collaborate with Customer Success Managers to improve customer satisfaction and reduce churn
- Work with product and industry specialists to develop tailored solutions for clients
- Collaborate with solution consultants to create compelling proposals and presentations
- Coordinate with account coordinators for back-office support
- Partner with Customer Success Managers to ensure customer satisfaction and adoption
- Engage product and industry specialists as needed to address complex client requirements
- Work with Partnerships team to identify and engage key partners throughout
- Stay informed about industry trends, competitive landscape, and market opportunities
- Provide feedback to product teams on customer needs and feature requests
- Maintain accurate sales forecasts and pipeline information
- Regularly report on account status, opportunities, and challenges to leadership
- Lead contract negotiations with clients, ensuring favorable terms for both parties
- Collaborate with legal and finance teams as needed
- Stay up-to-date with product knowledge and sales techniques
- Participate in training and development programs to enhance skills
- Act as the voice of the customer within the organization
- Escalate and resolve customer issues as needed
- Share best practices and success stories with the account management team
- Mentor junior team members and contribute to a positive team culture
Our take
Thomson Reuters is reinventing the way professionals work. The multinational media conglomerate provides answers that help professionals make better decisions to run smarter businesses. It targets those in complicated sectors that move society forward; tax, law, compliance, government, and media.
Founded over 165 years ago, the company is now powered by thousands of international journalists. This bandwidth guarantees speed, impartiality, and insight that have helped Thomson Reuters retain its position a market leader. To stay competitive with companies founded in the digital era, Thomson Reuters places emphasis on helping clients reinvent themselves for the newly disruptive digital age.
As well as investing in the coverage of growth markets India and China, and embarking on a number of fintech acquisitions, Thomson Reuters announced an expansion of its long-term partnership with the London Stock Exchange Group in 2023. Together, they plan to enhance the value of financial and market news services to LSEG customers, whilst delivering a superior experience to professionals around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- Global careers
- Flexibility
- Work that matters
- Employee appreciation & recognition
- 2 paid volunteer days
- Learning and development
- Parental leave
- Social events and activities
- 2 mental health days off
Company HQ
Wellington Place, Toronto, ON
Leadership
Steve Hasker
(President & CEO, not founder)Previously served as Senior Advisor for TPG, CEO for Creative Artists Agency, Global President & Chief Operating Office for Nielsen, and as a Partner for McKinsey & Company.
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