Junior Developer Support Engineer, Algolia

$69.5-85k

PHP

JavaScript

Python

Java

iOS

Android

Ruby

Swift

Objective-C

REST API

Shopify

Junior and Mid level

Remote from US

AI search solutions

Be an early applicant

AI search solutions

501-1000 employees

B2BArtificial IntelligenceEnterpriseAnalyticsBusiness IntelligenceAPIeCommerce

Be an early applicant

$69.5-85k

PHP

JavaScript

Python

Java

iOS

Android

Ruby

Swift

Objective-C

REST API

Shopify

Junior and Mid level

Remote from US

501-1000 employees

B2BArtificial IntelligenceEnterpriseAnalyticsBusiness IntelligenceAPIeCommerce

Company mission

To help businesses and developers understand their online users and show them exactly what they need.

Job

Company

Role

Who you are

Ability to work Eastern or Central Standard Time
Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
Experience with web development and/or REST APIs
Experience in technical customer support, supporting SaaS enterprise software ideally
Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python
Ability to handle and prioritize a portfolio of tickets at various stages of resolution
Excellent spoken and written English skills
Ability to work in an on-call rotation

Desirable

Basic familiarity with iOS & Android platforms
Experience supporting open-source projects & their GitHub communities
Experience with Shopify, Magento
Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)

What the job involves

The Junior Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services
We're looking for a Developer Support Engineer in Eastern or Central time zones to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks
This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users
As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success
Handling technical requests via web and email support channels
Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles
Submitting bug reports to the Engineering team for problems needing attention
Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team
Contributing to internal and external knowledge bases
Participating in internal projects to improve processes and tools

Our take

While in-site searching has been available for some time from web search servers such as Google and Bing, its functionality is limited due to it relying on general web scraping techniques which can miss relevant information. By contrast Algolia indexes only the company's site, allowing its search to serve accurate results extremely swiftly, which helps to drive sales conversions aside from making sites far more usable. The efficacy of this solution can be seen from its customer base of over 10,000 companies including the likes of Slack, Zendesk and Lacoste.

To diversify and increase the product range, Algolia have expanded into other real-time APIs such as product recommendations available for eCommerce websites. With the company performing extremely well over the last few years, Algolia have recruited key senior executives to further its growth. As the company continues to scale it seems likely that an IPO is not too distant a prospect.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

33% female employees

-3% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 7 rounds)

Jul 2021

$150m

SERIES D

Oct 2019

$110m

SERIES C

Total funding: $334m

Company HQ

Barron Park, Palo Alto, CA

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