Director of Customer Success, CADDi
$170-200k
OTE
+ Performance Bonus + Equity
More information about location
5 days a week in office
AI data platfrom for manufacturers
Open for applications
AI data platfrom for manufacturers
201-500 employees
Open for applications
$170-200k
OTE
+ Performance Bonus + Equity
More information about location
5 days a week in office
201-500 employees
Company mission
To democratize clients drawings and supply chain data.
Role
Who you are
- If you are a proven leader who thrives in complex, high-growth, and ambiguous environments, this is an unparalleled opportunity to shape the future of a global manufacturing technology platform
- Experience: 8+ years of experience in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management
- Scale: A proven track record of scaling post-sales or services organizations, optimizing NRR targets, and defining departmental metrics
- Industry Knowledge: Deep exposure to global manufacturing, complex industrial operations, or enterprise B2B SaaS environments is highly preferred
- Strategic Mindset: An exceptional thinker who can design multi-year organizational plans and translate them into actionable, short-term initiatives
- Communication: A compelling communicator able to simplify complex operational challenges for C-level audiences
What the job involves
- As the Director of Customer Success, you will own the vision, strategy, and execution of our entire post-sales function in the US
- You will act as an Organizational Leader, Strategic Architect, and People Manager, partnering directly with US and Japan HQ executive leadership to design a world-class, scalable organization
- Lead Team and Organizational Outcomes: Own the CS department's strategy and OKRs. Mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs)
- Drive Scalable Value and Expansion: Define the global customer journey and adoption strategy. Partner with Sales Leadership to identify and execute cross-sell/upsell opportunities and analyze macro trends in customer health
- Elevate Customer Advocacy: Establish frameworks for high-impact customer storytelling and case studies. Create programs that position CADDi and our customers as industry leaders
- Influence Product and Global Strategy: Serve as the executive Voice of the Customer (VOC) to Product and Engineering. Design foundational CS playbooks and processes to sustain hyper-growth in collaboration with Japan HQ
- Strategic Relationship Management: Lead success for CADDi’s most strategic accounts, strengthening relationships with C-level executives and overseeing transformation roadmaps
Our take
The manufacturing industry is growing increasingly complex, with companies juggling large inventories, multiple suppliers, and intricate supply chains. Founded in 2017, CADDi is using AI to make manufacturing smarter and more efficient, turning scattered design and supply chain data into actionable insights for industries from automotive to robotics.
CADDi's platform identifies duplicate or similar parts, helping manufacturers streamline procurement, consolidate suppliers, and cut costs. Teams can search parts using keywords or design specs, reducing reliance on veteran employees' knowledge. And companies like Subaru and DENSO have reported major time saving and faster sourcing, showing just how transformative CADDi's AI really is.
The company's growth reflects its impact and ambition too. After raising over $200M in venture funding and deepening its partnership with Google Cloud, CADDI is expanding its US presence and doubling its engineering team. It's also been recognized by Fast Company as one of the Most Innovative Companies in 2024, and now is targeting $1B in revenue by 2030, its ambitious but CADDi sure is shaping the future of manufacturing with AI.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health Insurance
- 401k
- Stock Options
- Parental Leave
- Annual Leave
- Referral Bonuses
Company HQ
Chicago Loop, Chicago, IL
Leadership
Yushiro Kato
(CEO)After graduating from the University of Tokyo, they worked at McKinsey & Company where they were an Engagement Manager leading the procurement and IoT practice in the manufacturing industry.
Aki Kobashi
(CTO)After four years of building data processing systems at Lockheed Martin in coordination with NASA and JAXA, they joined Apple. There, they worked on mobile products including the iPhone, and as a senior engineer on the development of embedded products such as the Airpods.
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