Technical Account Manager, Stripe

• 5+ years experience in enterprise-level, client-facing technical roles (Technical Account Management, Solutions Engineering, Customer Success, or similar)
• Strong experience with RESTful APIs and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders
• Proficiency with SQL for data exploration and diagnostics; comfortable writing and modifying queries to investigate customer issues and produce insights
• Demonstrated technical troubleshooting skills and experience coordinating with engineering teams to resolve production incidents
• Excellent stakeholder management and communication skills; experience influencing cross-functional teams and building trusted relationships with customer executives and engineers
• Experience owning complex projects—managing timelines, dependencies, and deliverables across multiple teams
• Ability to operate in a fast-moving startup environment and prioritize across reactive support and proactive account initiatives
• At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us

Desirable

• As the founding Bridge TAM you will be responsible for the health, success, and technical enablement of a portfolio of strategic accounts
• You’ll proactively identify opportunities for product adoption and operational improvements, own the end-to-end technical relationship, and coordinate across Product, Engineering, Support, and Operations to remove friction and deliver results
• You’ll also be the key driver of the TAM program more broadly and define the go forward resourcing strategy
• Serve as the primary technical point of contact and trusted advisor for a set of strategic accounts; build long-term relationships with engineering, payments ops, and product stakeholders
• Drive onboarding and integration success: lead technical onboarding plans, run integration reviews, and coordinate resources to meet timelines and launch goals
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Support and Engineering when needed
• Translate customer needs into product feedback and work with Product and Engineering to prioritize customer-impacting fixes and enhancements
• Proactively identify opportunities to increase account value (new product usage, performance optimizations, risk/ops improvements) and drive adoption plans
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines)
• Provide consultative guidance on payments architecture, integration patterns, security, compliance-related workflows, and global settlement strategies using Bridge’s stablecoin rails
• Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure
• Create and maintain customer-facing technical content, integration guides, sample code, and best-practice documentation to reduce friction and enable self-service
• Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TAM coverage and effectiveness