IT Helpdesk, Optimove

Salary not provided

AWS

GCP

macOS

Linux

Azure

Windows

Ubuntu

Powershell

Slack

Active Directory

Junior level

London

4 days a week in office

Positionless marketing platform

Job no longer available

Positionless marketing platform

501-1000 employees

B2BArtificial IntelligenceMarketingSaaSAutomation

Job no longer available

Salary not provided

AWS

GCP

macOS

Linux

Azure

Windows

Ubuntu

Powershell

Slack

Active Directory

Junior level

London

4 days a week in office

501-1000 employees

B2BArtificial IntelligenceMarketingSaaSAutomation

Company mission

To unlock the full power of every marketer and every marketing team to do anything and be everything.

Job

Company

Role

Who you are

1-2 years of IT or Helpdesk experience in a tech environment ideally
Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve technical issues
Proficiency in English with excellent communication skills
Experience with Windows 10/MacOS troubleshooting and desktop support, Active Directory, Office 365, understanding and troubleshooting network and VPN issues
Basic security knowledge (GPO, RBAC) – Group policy object
Experience with Azure AD, Conditional Access, and Intune/Jamf
Experience with Exchange Online, and SharePoint Online
PowerShell scripting - an advantage
Familiarity with GCP and AWS - an advantage
Familiarity with Linux (Ubuntu, CentOS) - an advantage
Outstanding organizational and time-management skills
Customer-oriented and an adaptable team player

What the job involves

Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do here at Optimove! We are looking for an energetic self-starter and problem-solver with strong technical skills, interested in working with and learning from the best
The IT Helpdesk plays a key role in maintaining & managing the entire set of laptops and servers in the office, installing new technologies and tools, and helping move the company to the next level
This role is ideal for someone who has recently completed a degree or is in the early stages of their career and is eager to grow within the right team and in the right direction
Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next relevant tier
Record events and problems and their resolution
Follow-up and update employees on status and information on relevant issues
Assisting the DevOps team with various projects
Identify and suggest possible improvements to procedures

Salary benchmarks

Our take

When communicating to their existing customers, organizations need to take into account customers’ past, present, and future to maximize loyalty, retention, and lifetime value. Optimove is a marketing platform that equips companies with actionable insights by using both historical and predictive data to help them find out who their customer is and what they are doing.

The company works with hundreds of brands, which include Dollar Shave Club, SodaStream, Papa John's, and Staples. It has also built key partnerships with leading technology platforms, such as Facebook and Shopify to collect more data.

Optimove faces competition from multichannel marketing hubs such as Salesforce Marketing Cloud, and its challenge will be to continue differentiating itself. It currently does so, as well as with its various acquisitions and integrations, by segmenting customers and identifying different personas in real-time using its AI-led orchestration of multichannel campaigns.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

10% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (1 round)

Sep 2016

$20m

EARLY VC

Total funding: $20m

Company benefits

Hybrid flexibility: work where you thrive
Wellness support & team events
Global mobility opportunities
PTO that’s encouraged and respected

Company HQ

Garment District, New York, NY

Leadership

Pini Yakuel

(Founder & CEO)

Having studied at Tel Aviv University, Pini worked as a Product Manager at NGG Global Consulting for 2 years before co-founding Mobius Solutions in August 2006. He left his role as CEO there to found Optimove in February 2009, working as CEO since.

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