IT Helpdesk, Optimove
4 days a week in office
Positionless marketing platform
Job no longer available
Positionless marketing platform
501-1000 employees
Job no longer available
4 days a week in office
501-1000 employees
Company mission
To free marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently.
Role
Who you are
- 1-2 years of IT or Helpdesk experience in a tech environment ideally
- Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve technical issues
- Proficiency in English with excellent communication skills
- Experience with Windows 10/MacOS troubleshooting and desktop support, Active Directory, Office 365, understanding and troubleshooting network and VPN issues
- Basic security knowledge (GPO, RBAC) – Group policy object
- Experience with Azure AD, Conditional Access, and Intune/Jamf
- Experience with Exchange Online, and SharePoint Online
- PowerShell scripting - an advantage
- Familiarity with GCP and AWS - an advantage
- Familiarity with Linux (Ubuntu, CentOS) - an advantage
- Outstanding organizational and time-management skills
- Customer-oriented and an adaptable team player
What the job involves
- Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do here at Optimove! We are looking for an energetic self-starter and problem-solver with strong technical skills, interested in working with and learning from the best
- The IT Helpdesk plays a key role in maintaining & managing the entire set of laptops and servers in the office, installing new technologies and tools, and helping move the company to the next level
- This role is ideal for someone who has recently completed a degree or is in the early stages of their career and is eager to grow within the right team and in the right direction
- Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next relevant tier
- Record events and problems and their resolution
- Follow-up and update employees on status and information on relevant issues
- Assisting the DevOps team with various projects
- Identify and suggest possible improvements to procedures
Salary benchmarks
Our take
When communicating to their existing customers, organizations need to take into account customers’ past, present, and future to maximize loyalty, retention, and lifetime value. Optimove is a marketing platform that equips companies with actionable insights by using both historical and predictive data to help them find out who their customer is and what they are doing.
The company works with hundreds of brands, which include Dollar Shave Club, SodaStream, Papa John's, and Staples. It has also built key partnerships with leading technology platforms, such as Facebook and Shopify to collect more data.
Optimove faces competition from multichannel marketing hubs such as Salesforce Marketing Cloud, and its challenge will be to continue differentiating itself. It currently does so, as well as with its various acquisitions and integrations, by segmenting customers and identifying different personas in real-time using its AI-led orchestration of multichannel campaigns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Sep 2016
$20m
EARLY VC
Total funding: $20m
Company benefits
- Stock option plan: Our mid-management enjoy ownership stake in the company, feel more connected to the company’s business goals and (hopefully) take part in the financial rewards of a big exit one day!
- Career Development: More than two-thirds of our top and middle managers were promoted from within the company. We encourage internal mobility between departments and offices.
- Diversity & Inclusion: Our executive-sponsored program is committed to promoting diversity and inclusion through mentorships, partnering with non-profits, and providing internal training for more inclusive practices.
- Health and Wellness: Employees enjoy a weekly in-house session with a physical trainer and periodic free wellness check-ups. Those who jog or bike to work have showers in the office.
- Company Social Events: The Optimove family enjoys exciting annual employee retreats, bi-weekly happy hours and breakfasts and lots of free food, parties and events throughout the year.
- Family (and Pet) Friendly: We value a healthy work-life balance, with flexible work hours, an annual summer camp for younger children and (well-behaved) kids and pets are welcome, when necessary.
Company HQ
Garment District, New York, NY
Leadership
Pini Yakuel
(Founder & CEO)Having studied at Tel Aviv University, Pini worked as a Product Manager at NGG Global Consulting for 2 years before co-founding Mobius Solutions in August 2006. He left his role as CEO there to found Optimove in February 2009, working as CEO since.
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