Technical Account Manager, Alteryx
$91.5-121.2k
More information about location
Analytics & data science automation
Be an early applicant
Analytics & data science automation
1001+ employees
Be an early applicant
$91.5-121.2k
More information about location
1001+ employees
Company mission
To empower companies and organizations to fix complex societal and business problems.
Role
Who you are
- Bachelor's degree in computer science, engineering, business, or a related quantitative field
- 5+ years of experience engaging directly with customers through Success, Support or other engagement model required
- 2+ years of technical customer support experience required
- Excellent written and verbal communication skills with the ability to communicate technical concepts to non-technical users, as well as collaborate with cross-functional teams including Sales, Customer Success, and Product Management/Engineering
- Comfort communicating and presenting at any level of a company: from C-level to Line-of-Business user, from Support Engineer to VP of Engineering
- Experience with Alteryx Platform or related technologies (Databricks, Knime, Qlik, Dataiku, Microsoft, etc.) preferred
- Experience with database systems (SQL, MongoDB, etc) preferred
- Experience with SalesForce or other CRM software preferred
- Experience with Cloud Platforms (AWS, Google Cloud, etc) preferred
- Experience with AI a plus
- Experience with visualization tools such as Tableau, Qlikview, PowerBI a plus
- Experience with languages (SQL or similar technology, shell scripts, command line, or related) is a plus
What the job involves
- The Technical Account Manager (TAM) partners with Subscription Support customers to ensure satisfaction, drive case resolution, and assist with proactive support of their Alteryx Platform (Designer, Server, Promote, Connect, Designer Cloud, Intelligence Suite, AutoInsights)
- The TAM is the lead technical resource for the overall Support effort, technical initiatives, and any escalations for their accounts
- They work with key stakeholders within the account and are responsible for efficient internal and external communications to maintain healthy Support activities
- Collaborate within Support, Product, Development, Sales and Customer Success to identify customer issues: Act as the primary technical liaison between customers and other Alteryx departments through resolution, usage, and enablement
- Partner with customers and help them optimize and expand their use of Alteryx software through successful proactive support activities
- Develop thorough understanding of the customers’ Alteryx Platform usage and configuration, maintain clear documentation for communication to other teams within the Support organization
- Provide comprehensive guidance through environment upgrades with customers, minimizing production downtime and maximizing customer satisfaction with the Alteryx Platform
- Identify recurring trends in customer’s Support usage and deliver guidance toward resources that may address common issues
- Provide support on user cases by partnering with Support and escalating as necessary. Maintain ownership of escalation through resolution, ensuring clear communication between all relevant channels during the escalation itself
- Monitor and maintain quality on all cases for their accounts, specifically: ensure all cases are properly documented, that SLAs are met, and that resolution occurs in a timely manner
- Maintain clear and consistent documentation on all customer activities/entitlement delivery through Gainsight and Financial Force tracking
- Keep customers informed of product roadmaps and provide customer feedback to internal teams as necessary
Our take
Alteryx brings a suite of tools to automate data driven processes on a large scale, massively speeding up data based procedures. The system also uses AI to analyse data and provide insights to enable rapid decision making.
What Alteryx does differently from other data science tool developers is focus on the accessibility of its software, taking a low code / no code approach. This allows for greater collaboration between people with differing skill sets, speeding up processes for its users.
The business has made some strategic partnerships over time, most notably with Snowflake and Blue Prism. With AI becoming more, Alteryx is projected to make major inroads in its market as more companies turn to automated solutions for data analysis.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2015
$85m
SERIES C
Oct 2014
$60m
SERIES B
Total funding: $217m
Company benefits
- Medical, Dental & Vision
- Health Savings Account
- Flexible Spending Account
- Fertility Benefits
- Paid Parental Leave
- Global Employee Support
- Short-Term & Long-Term Disability (plus Life & AD&D)
- Supplemental Employee Life (plus Spouse Life & Child Life)
- 401(K) with Matching
- Dependent Care & Commuter FSAs
- Pet Discount Program
- Tuition Assistance
- Business Travel Insurance
- Wellness Allowance
Company values
- Customer First - We are relentlessly focused on customer success and always put the customer first
- Accountability - We hold ourselves accountable for results and deliver the best in everything we do
- Equality - We believe in diversity, inclusion, and equality and a culture where everyone feels welcome
- Integrity - We believe in honesty, trust, and operating with the highest integrity in everything we do
- Empowerment - We empower everyone to make an impact and invest in each person’s talent to achieve more together
Company HQ
Quail Hill, Irvine, CA
Articles
Leadership
Dean Stoecker
(Executive Chairman)Started their career as a Sales Manager at D&B and Strategic Mapping for 6 years, before working as CEO of SRC for 13 years. In 1997, they co-founded Alteryx, serving as CEO from 2010, and has been Executive Chairman since 2020.
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