Partner Success Manager, PiNCAMP
B2B
Connecting campers with campgrounds
Be an early applicant
Connecting campers with campgrounds
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make camping more digital, more accessible and more popular!
Role
Who you are
- You bring a proven track record in B2B support, partner success, or a similar operational field. You are familiar with call center structures or dynamic, high-volume support environments
- Prior experience with connectivity systems (e.g., PMS or Channel Managers) and CRM software (ideally Salesforce) is a distinct advantage
- You possess excellent coordination skills and the ability to communicate confidently and effectively across various internal teams
- A proactive, problem-solving mindset is second nature to you, always keeping the specific needs and success of our partners at the forefront
- You stand out for your high level of empathy and a deep-seated commitment to service excellence
- A full professional proficiency in German and English (C1/B2) is mandatory for this role, as you will be handling complex inquiries in both languages on a daily basis. Proficiency in Dutch and/or French is a definite plus, though not a requirement
What the job involves
- As our Partner Success Manager B2B (m/f/d), you will be responsible for providing world-class support to our campsite partners across Europe and play a key role in the seamless integration of new B2B clients into our platform and internal systems. Through your operational excellence, you will significantly contribute to optimizing our conversion rates and ensuring a premier partner experience
- First Point of Contact: You will act as the primary ambassador for our campsite partners across Europe, managing their inquiries end-to-end across email, phone, and digital channels with a solution-oriented mindset
- Seamless Onboarding: In close collaboration with internal teams such as Product Data, Connectivity, and Finance, you will create and manage new campsite listings. You’ll ensure a smooth onboarding journey and drive fast, reliable activation processes within our backend
- Partner Support: As a dedicated guide for our new partners, you will actively support them during the onboarding phase, ensuring a seamless transition into live operations
- Data & Content Excellence: You will maintain high-quality campsite data and content in close cooperation with the Product Data team, ensuring our platform remains accurate and appealing
- Optimization of Bookability: You will monitor and continuously improve booking availability across all listings to maximize both conversion rates and partner satisfaction
- Proactive Problem Solving: You will identify and resolve technical or operational issues affecting bookability, coordinating with internal teams to ensure stable and high-performing booking operations
- Voice of the Partner: As a vital link to our internal stakeholders, you will represent the voice of our campsite partners. By documenting feedback and analyzing recurring challenges, you will directly contribute to the continuous improvement of our internal processes
Our take
Many campers face difficulties in finding the ideal camping spot for their preferences, with outdated platforms leaving enthusiasts struggling to plan their camping holidays efficiently. Recognising this problem, PiNCAMP emerges as a solution to streamline the camping experience for German, Dutch, and Swiss campers.
Aiming to bridge the gap between the rich camping traditions of Europe and the contemporary digital age, PiNCAMP leverages a combination of camping expertise with the innovative approach of a startup. The platform serves as a booking portal as well as an inspirational source for campers, through an online magazine that provides news, advice, insider tips, and campsite reviews.
By continually developing and introducing innovative solutions, PiNCAMP seeks to create a camping experience that is not only seamless but also goes beyond conventional expectations. With a commitment to making life easier for campers and off the back of 2023 funding, the company is poised to carve out a niche in the industry, contributing to the evolution of camping as a vibrant and tech-savvy leisure activity.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2023
$7.8m
EARLY VC
Jan 2020
$9.5m
SERIES A
Total funding: $23.8m
Company benefits
- Flexible working hours, home office, work abroad, hybrid working
- Best hardware of your choice, modern tools
- 30 vacation days
- Regular company celebrations and events
- Modern office in the heart of Berlin
- Responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
- An appreciative work culture and a family atmosphere in an international team
- Health promotion, e.g. through grants for the Urban Sports Club or ergonomic workplaces, free fruit, vegetables, muesli and drinks
- A camper for your short trip or vacation
Company HQ
Mitte, Berlin, Germany
Leadership
Uwe Frers
(CEO)Previously Founder and CEO of Escapio and Tripsbytips. Also worked as a Managing General Partner at Gatrixx NetSolutions and as the Head of Product Management at Handelsblatt.
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