Manager of Product Management, Mastercard
Product Discovery and Strategy
CA$108-173k
More information about location
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
CA$108-173k
More information about location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Proven experience in launching and managing products, preferably in the technology or software industry
- Strong understanding of the payments industry, digital payments, and ecommerce fraud is highly preferred
- Demonstrated ability to craft and communicate a compelling product narrative
- Experience with buyer persona development, product discovery, and voice of the customer initiatives
- Skilled in pricing strategy, competitive analysis, and market research
- Excellent communication and collaboration skills, with the confidence to represent the product externally
- Proficiency in marketing tools and data analysis software
- Ability to manage multiple projects and prioritize effectively in a fast-paced environment
- Bachelor’s or Master’s degree in Product Management, Product Marketing, Business Administration (MBA), or equivalent experience
What the job involves
- Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution
- The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond
- We are seeking a strategic and customer-centric Product Manager to lead the development, positioning, and go-to-market execution of our data-driven products.
- This role requires a strong product narrative mindset, a deep understanding of market dynamics, and the ability to collaborate cross-functionally to deliver impactful solutions
- You will be instrumental in shaping the product vision, driving customer discovery, and ensuring successful product adoption
- Define and articulate a clear product narrative aligned with customer needs and business goals
- Develop buyer personas and use them to guide product positioning and messaging
- Collaborate with marketing to ensure a cohesive and compelling product story across all channels
- Go-to-Market Execution:
- Develop and execute go-to-market strategies to drive product adoption and market penetration
- Create pricing and bundling strategies based on market analysis and customer value
- Support the creation of product collateral including presentations, blogs, whitepapers, and sales enablement materials
- Conduct in-depth market research to identify trends, customer needs, and the competitive landscape
- Perform industry benchmarking and competitive analysis to inform product strategy and differentiation
- Collaborate with regional teams and market-facing functions to gather customer insights
- Facilitate customer discovery sessions to understand pain points, goals, and product opportunities
- Represent the product at conferences and customer events, delivering compelling narratives and gathering feedback
- Conduct data-driven analysis to support pricing models, revenue forecasting, KPI tracking, and reporting
- Use insights to refine product strategies and optimize market performance
- Work closely with product development, customer success, sales, marketing, and regional product teams to ensure alignment and successful product launches
- Act as a bridge between technical and non-technical stakeholders, translating complex concepts into clear, actionable insights
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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