Customer Success Manager, Guesty

Scaled

Salary not provided
Salesforce
Junior and Mid level
Barcelona

2+ days a week in office

Guesty

Property management software for short-term rentals

Job no longer available

Guesty

Property management software for short-term rentals

501-1000 employees

PropertyB2BReal EstateSaaS

Job no longer available

Salary not provided
Salesforce
Junior and Mid level
Barcelona

2+ days a week in office

501-1000 employees

PropertyB2BReal EstateSaaS

Company mission

To make the jobs of property management companies easier.

Role

Who you are

  • 1+ years of experience in Account Management, Customer representative, Customer Support and Project Management roles
  • Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders
  • Proven ability to manage a large volume of accounts effectively
  • Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth
  • Experience in Salesforce - An advantage
  • Strong organizational skills and the ability to manage multiple priorities and deadlines effectively
  • Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients

What the job involves

  • As a Customer Success Manager (Scaled), you will play a crucial role in maintaining and enhancing the relationships with our small clients
  • Your focus will be on driving client success, strengthening stickiness and reducing churn rate, and ultimately contributing to the overall success of our company
  • Client Management: Provide timely, expert responses to a high-volume client portfolio about product communications, including Weekly Tips & Tricks
  • Champion Product Adoption: Lead product training sessions (individual and group sessions), sharing Guesty’s best practices and specific recommendations for feature configurations to boost overall product adoption and stickiness
  • Retention and Growth Catalyst: Proactively address churn risks, engage in strategic negotiations and tailored offers to preserve partnership and recognize upsell opportunities to collaborate with Account Management on expansion efforts
  • Voice of the Customer: Establish and maintain robust feedback channels to capture client insights and product experiences (churn process, NPS…)

Application process

  • Only CVs submitted in English will be reviewed

Share this job

View 13 more jobs at Guesty

Insights

Top investors

23% employee growth in 12 months

Company

Funding (last 2 of 8 rounds)

Apr 2024

$130m

SERIES F

Aug 2022

$170m

SERIES E

Total funding: $410.1m

Our take

The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.

Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.

The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.

The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle