Client Success Manager, Global-e
$75-95k
3+ days a week in office
Cross-border eCommerce enablement platform
Open for applications
Cross-border eCommerce enablement platform
501-1000 employees
Open for applications
$75-95k
3+ days a week in office
501-1000 employees
Company mission
Making eCommerce border agnostic.
Role
Who you are
- Bachelor’s Degree preferred, MBA an advantage
- 2+ years’ experience
- Strong analytical skills
- Strong business and financial experience
- Ability to work effectively as part of a team and independently
- Ability to effectively solve problems
- Creative and able to adapt quickly to change
- Strong written and verbal communication skills
- Strong organization and time management
- Proven abilities to manage multiple accounts at a time
- Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
- Proven track record of exceeding expectations
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
What the job involves
- We are looking for a Client Success Manager to ensure the long-term success of our clients in North America
- This candidate will be responsible for achieving the sales retention and revenue growth, as well as increase conversion and enhance customer satisfaction set forth by management
- The client success manager will be responsible for developing long-term relationships with his/her portfolio of assigned clients connecting with key business executives and stakeholders
- The client success manager will provide clients with strategic insights based on their performances and market data trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs
- Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
- Develop a trusted advisor relationship with key accounts, mainly with C-levels
- Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to
- Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
- Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
- Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
- Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
- Monitor the execution of the account plan and take corrective actions as needed
- Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data
Our take
Global-e pictures a world where international eCommerce growth is simple and profitable for retailers. To achieve this, the Israel-founded company - now with a footprint in United States, Europe and Asia - offers a platform with solutions to accelerate global, direct-to-consumer cross-border eCommerce.
Global-e is currently working to support the global expansion of brands of all sizes, recently partnering with Pitney Bowes, who will provide its logistics services, strengthening Global-e’s solutions for large organisations.
This, among many other partnerships and acquisitions in recent years, including Flow Commerce for $500M, contributes towards the company’s goal of being the leading end-to-end solution of choice for any size merchant. As an ambitious company, with a reputable history and pedigree, continued growth for both its clients and itself seems inevitable.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jun 2020
$60m
LATE VC
Apr 2018
$20m
LATE VC
Total funding: $100m
Company values
- Customer obsessed
- Innovation
- Team focused
- Community
- Sustainability
Articles
Leadership
Amir Schlachet
(CEO)Previously acted as Assistant to the CEO for Bank Hapoalim and as an Associate for McKinsey & Co. Experience as a Software Development Team Leader for the Main Technological Unit of the Israel Intelligence Corps.
Shahar Tamari
(COO)Previously acted as Head of ePayments for 888.com, Senior Vice President of Business Development for Bank Hapoalim, and as Communications Banking Manager for Bank Otsar Ha Hayal.
Nir Debbi
(President)Previously served as Senior Vice President of Strategy for Bank Hapoalim, Management Consultant for Trigger-Foresight, Economic Analyst for Amdocs, and as a Duty Officer for the Israel Airport Authority.
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