Director of Account Management, Garner Health
$145-175k
+ Equity
More information about location
Data-powered doctor search tool
Open for applications
Data-powered doctor search tool
101-200 employees
Open for applications
$145-175k
+ Equity
More information about location
101-200 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- 5+ years of experience managing and growing a high-performing B2B account management org and delivering impactful results year over year in the healthcare and benefits industry
- Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
- Proven ability to build strong relationships with brokers in the health and welfare space
- Passion for delivering an excellent client experience and strives to deliver high-quality work
- A strong ability to think systematically and design operational processes
- Excellent communication and presentation skills
- A self-starter mindset with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
- A desire to be a part of our mission to improve the healthcare system
What the job involves
- We’re looking for a Director of Account Management to lead a team of Account Managers responsible for our large market book of business (500–5,000 lives)
- In this role, you will oversee strategies that ensure client success, retention, and revenue growth within this segment
- You’ll establish scalable processes to consistently deliver excellent outcomes for our clients and will collaborate closely with the SVP of Account Management, other AM leaders, and cross-functional teams to advance Garner’s mission
- This position reports directly to the SVP of Account Management
- Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our large market book of business
- Designing and building systems and processes that will continue to help the Garner AM team scale and grow
- Establishing and managing key broker and client relationships
- Monitoring client health and other client success KPIs for your team and client segment. Developing and executing strategy plans, playbooks, and best practices to be deployed across the large market segment to improve client satisfaction, engagement, ROI, and support retention
- Establishing and managing key broker and client relationships
- Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs of large market customers
- Collaborating with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are metMonitor and coach on the quality of AM deliverables
- Ability to travel up to 25% of the time
Our take
An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45m
SERIES B
Feb 2021
$12.5m
SERIES A
Total funding: $61.3m
Company values
- Mission First - Our mission is to transform our healthcare system. Everything else is secondary.
- Extraordinary or Nothing - Our mission is audacious. We only succeed by producing exceptional results.
- Communicate Courageously - We say what needs to be said even when challenging.
- Supportive Community - Our path is difficult, so we spend extra time supporting each other on the journey. It’s also more fun that way.
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Nick Reber
(CEO)They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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