Revenue Operations, Nexthink
North America
£90-141k
Digital employee experience management
Be an early applicant
Digital employee experience management
501-1000 employees
Be an early applicant
£90-141k
501-1000 employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- 3+ years of experience in Sales Operations or Business Operations
- Proven success in driving operational excellence
- High motivation for continuous improvement and ability to drive impact
- Experience working with a SaaS company; high growth startup experience a plus
- Experience defining data structure and building dashboards and queries in a BI tool (Tableau CRM is a plus), highly proficient in Excel
- Understanding of key SaaS metrics, churn, expansion, ARR, etc
- Superior organizational and analytical skills with great attention to details
- Ability to independently identify problems, propose solutions and execute on those solutions
- Experience working in multinational organizations a plus
- Bachelor's degree in Business Management or Finance concentration a plus
What the job involves
- Our North America Revenue Operations will be an integral member of our Sales Operations team, partnering with North America Revenue Operations Manager and other teams as needed to support Field Sales and Sales Leadership drive and implement operational initiatives to increase sales productivity and efficiency
- This role will support in improving sales effectiveness by implementing measurable processes to improve sales & marketing efficiency and supporting sales leadership by producing actionable reporting and analysis to drive day-to-day strategy and tactics
- Support to track and manage the forecast process, performance analysis, metrics/KPIs to drive forecast accuracy
- Support Sales and critical cross-functional teams to execute on annual planning (e.g. sales capacity planning, territory planning and management, comp plan design, quota setting, etc.) and revised forecast
- Perform checks to ensure data accuracy across all key elements
- Perform pipeline performance analysis with the purpose of ensuring quality and identifying areas of concern and/or of focus
- Leverage data, existing dashboards or develop new dashboards to drive and optimize our business
- Drive sales analytics data gathering, reporting and improvements
- Ensure standardization of sales processes, keeping repeatability and scalability top of mind
- Ensure alignment of Sales team with overall company objectives and priorities
- Support to evaluate business problems, design and implement actionable recommendations, and track success metrics
- Support analysis that promote landing new business, up-sell and cross-sell opportunities in partnership with Sales, Marketing and other functions
- Help prepare QBRs, sales leadership presentations, Summits, All Hands and lead staff calls for Sales leads as needed
- Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- Positive Attitude - Negativity gets you nowhere. We face challenges with a positive attitude
- Getting Things Done - We are always looking for the fastest and smartest way to get the job done
- One Team - We are all in this together
- Continuous Improvement - Our desire to learn and improve never stops
Company HQ
Prilly, VD
Articles
Leadership
Pedro Bados
(CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
Salary benchmarks
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Diversity, Equity & Inclusion at Nexthink
- Multinational and multilingual
- Committed to hiring a genuine representative workforce
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