Product Operations Manager, Human Interest
Integrations
$90-120k
Full-service 401(k) plans for SMBs
Be an early applicant
Full-service 401(k) plans for SMBs
501-1000 employees
Be an early applicant
$90-120k
501-1000 employees
Company mission
Human Interest's mission is to ensure that people in all lines of work have access to retirement benefits.
Role
Who you are
- 3-5 years of experience in technical onboarding, product operations, customer support, or a related technology role that works with product and engineering
- Track record of working cross-functionally within a fast-paced environment to resolve complex problems
- Ability to both solve immediate customer issues with a bias for action, and build better processes that make operations more efficient
- Working knowledge of integration technologies (APIs, SFTP, etc.) and analytical tools (SQL, Excel, etc.)
- Profound customer empathy and the ability to advocate for them
What the job involves
- The Product Operations Manager plays a critical role within the Product organization and acts as a liaison between Product, Operations, and Customer Success
- The Product Operations Manager is responsible for improving various user flows related to Human Interest’s integrations with payroll providers
- Your primary responsibilities include troubleshooting existing integration issues, identifying root causes, and working with product and engineering to ensure that root cause issues are fixed
- Triage and troubleshoot incoming issues related to payroll provider integrations, and collaborate with product and engineering to solve root cause issues
- Conduct reviews of operational processes to look for automation opportunities and reduce friction points in 401(k) money movement processes
- Proactively monitor issues using dashboards and queries to resolve issues before they result in customer problems
- Embody the “Voice of the Customer” by working with cross-functional stakeholders to surface key insights
- Create and update support documentation to make resolution times faster and faster
- Conceive and implement projects to drive product initiatives to achieve core team goals
Our take
Human Interest is a company offering 401(k) for small and medium-sized businesses (SMB). SMBs have historically been unable to afford benefits for employees, leaving around 40 million Americans without a retirement plan. Human Interest is helping to change this with its platform that has eliminated all 401(k) transaction fees.
The company has seen strong adoption from businesses that have not previously had retirement benefits, including construction, retail, and hospitality - making waves in its target market. Its successes so far have allowed Human Interest to sharpen its competitive edge against similar companies such as Guideline.
With a series of substantial funding rounds under its belt, the company is preparing the foundations for a stock market listing. An indicator of this is its hiring of fresh leaderhsip talent who have previously worked at tech firms that have undergone successful IPOs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$242m
LATE VC
Aug 2021
$200m
SERIES D
Total funding: $576.9m
Company benefits
- A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation
- Top-of-the-line health, dental, and vision, with employee premiums fully paid and dependent premiums 50% covered by Human Interest
- Stock options for every employee
- Generous FTO (exempt) and PTO (non-exempt) policies
- HSA or FSA offering with an annual employer contribution
- An annual membership to One Medical Group, with membership fees paid by Human Interest
- Short/Long-term disability and life insurance
- Generous parental leave policy
- Dollar-for-dollar match of employee donations to nonprofit 501(c)(3) organizations, up to $1,000 per year
- Monthly work from home stipend
- Comprehensive training and professional development via Beacon U plus an annual education stipend
- Annual wellness stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Roger Lee
(Board Director & Co-Founder)Co-founder and CEO at Comprehensive. Studied Applied Mathematics at Harvard. Also co-founded Sub Profile and Thunder.
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