Customer Marketing and Advocacy Manager, Sendbird
AI Agent
$140-180k
+ Equity
3+ days a week in office
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
$140-180k
+ Equity
3+ days a week in office
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- You have a sharp instinct for story and an eye for the angles others miss
- You are fluent in AI, how it works, how it reshapes teams, and how our customers use it to transform their business
- 5+ years of marketing experience within B2B SaaS or a similarly fast-moving environment
- A portfolio of customer storytelling across formats including case studies, blog features, social content, video scripts, email spotlights, and launch narratives
- Strong, versatile writing skills with the ability to capture nuance, emotion, and clarity while writing in a consistent brand voice
- Deep familiarity with AI and the ability to translate technical outcomes into meaningful business impact for customers
- Creative judgment and editorial taste with the ability to elevate work from “good enough” to “remarkable.”
- Proficiency in building polished presentations using Google Slides or Keynote to support GTM, product, and executive narratives
What the job involves
- We are currently looking for a Customer Marketing and Advocacy Manager
- In this role, you will build and amplify our greatest growth engine: our customers
- You are part storyteller, part strategist, and part evangelist, turning real customer impact into narratives that move the market
- Your mission is simple: make our customers the heroes of our narrative and ensure their stories travel
- This role reports into the Lead Product Maketing Manager
- Find the story that others miss
- You spot the unexpected angle, the breakthrough, the tension, the transformation
- You actively hunt for story leads across Success, Sales, Product, internal channels, customer calls, and product signals
- You conduct interviews, extract insights, and turn raw conversations into narratives that reveal real impact
- Build and manage the story pipeline
- You create and maintain a forward-looking roadmap of customers to feature, formats to develop, and campaigns to support
- You track progress, coordinate schedules, and ensure a steady drumbeat of new stories tied to product moments and GTM needs
- Evangelize every hero
- When a customer wins, you amplify it across social, campaigns, launches, events, and internal channels, turning individual successes into market signals
- Design for channel distribution from the start
- Every story begins with distribution in mind
- You know what lands on LinkedIn, what carries in short-form video, and what sparks engagement across channels
- Experiment with AI-driven content creation
- You use AI tools to accelerate workflows, uncover insights, identify themes across interviews, and explore new storytelling formats while keeping the human voice at the center
- Collaborate across GTM
- You work closely with Success, Product, and Marketing to understand what’s working, what’s changing, and what’s worth elevating
- You help shape the partnership arc and keep the story pipeline strong
- Manage creative logistics
- You coordinate with designers, video teams, photographers, and editors
- You gather assets, guide creative direction, and ensure every piece of content reflects our voice, taste, and standards
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Sendbird