Customer Success Manager, Chef Robotics
$130-170k
+ Equity
More information about location
Autonomous cooking robot developer
Open for applications
Autonomous cooking robot developer
21-100 employees
Open for applications
$130-170k
+ Equity
More information about location
21-100 employees
Company mission
To accelerate the advent of intelligent machines in the world to empower humans to do what humans do best.
Role
Who you are
- Chef Robotics is seeking a highly motivated Customer Success Specialist who is passionate about driving growth at existing customers
- The ideal candidate is a strategic thinker and experienced collaborator who can build a deep understanding of our customers' businesses and the key metrics that lead to successful outcomes
- You must be comfortable working cross-functionally to surface what matters and drive results
- You have a proven track record of navigating long, complex enterprise sales cycles and structuring SaaS and hardware deals
- You have demonstrated the ability to build and scale sales growth, exceed ambitious targets, and implement metrics that drive predictable growth
- Ideally, you have a background in selling robotics/automation solutions or direct experience as a buyer of automation equipment within manufacturing environments
- Bachelor’s degree in Business, Engineering, or a related field
- Experience being on-site at custom facilities, interfacing with operations leaders in a fast-paced 24/7 production environment
- 3-5 years of experience in customer success, account management, or a similar role, preferably within robotics or within the enterprise space
- Strong technical acumen with the ability to understand and explain complex AI and robotics solutions to both technical and non-technical stakeholders
- Proven track record of managing customer relationships and driving customer success in a B2B environment
- Proven ability to analyze complex customer data and translate it into actionable business recommendationsAbility to collaborate effectively with both technical (Data, Engineering) and business (CX, Sales, Product) stakeholders
- If you are passionate about the customer experience and thrive in the fast-paced, dynamic environment of an early-stage startup, we encourage you to apply
- If you find yourself excited by our mission but you don't check every box in the description, we encourage you to apply anyway!
What the job involves
- The role is focused on ensuring customers are happy and that they are achieving ROI and key metrics of success
- The job requires detailed regular analytics and quantitative data to understand the customer experience and to identify new opportunities for sales growth
- This role requires a blend of strong analytical depth, technical skills, and executive communication
- You will guide data collection, analysis, and reporting systems,using data-driven recommendations to influence decisions both internally and with customers
- Prepare status reports by gathering, analyzing, and summarizing relevant data (Throughput, Utilization, Uptime, etc.)
- Quickly gain a detailed understanding of our customers' business on a daily basis and help to define and monitor the KPIs that provide the highest customer value
- Develop and implement customer success plans that identify new opportunities for sales growth tailored to each customer’s specific goals and requirements
- Frequently spend time at customer sites, building relationships with customers, training users on established and new systems, finding reasons for utilization gaps, and determining which features/bugs to prioritize to improve customer value
- Secure expansion agreements ranging from $250K to $1M+, contributing directly to company growth
- Build and optimize models that support sustained high double-digit year-over-year revenue growth
- Translate complex datasets into clear narratives and recommendations, helping customers make data-informed decisions on renewal and expansion
- Act as a data-driven thought leader, promoting customer insight as a core capability within the CSX team and the wider organization
- Identify opportunities to promote additional products and services that enhance the customer’s operations and drive customer renewals and account expansion
- Work closely with the technical support and engineering teams to resolve customer issues efficiently and effectively
Our take
In recent years, kitchen automation has surged, yet challenges persist in addressing the nuanced complexities of food preparation and assembly.
Chef Robotics tackles this by prioritising food assembly over cooking, acknowledging the diverse factors that shape culinary outcomes. With ChefOS - its advanced robotics and AI-driven software - Chef Robotics navigates the intricacies of ingredient preparation, cooking methods, and storage conditions, ensuring consistent quality across diverse recipes and ingredients.
Chef's 2025 funding round underscores investor confidence in its innovative approach. With a focus on robotics-as-a-service (RaaS), Chef aims to democratise access to advanced automation, offering scalable solutions for food businesses. As it expands across the US and Canada, it is securing partnerships with Fortune 500 food companies, heralding a future where technology enhances culinary excellence, whilst revolutionising efficiency and creativity in the kitchen.
Freddie
Company Specialist at Welcome to the Jungle
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$20.6m
SERIES A
Jan 2024
$10.5m
EARLY VC
Total funding: $45.9m
Company HQ
Showplace Square, San Francisco, CA
Leadership
Rajat Bhageria
(Founder & CEO)Previously the co-founder and CEO of ThirdEye Technologies. They now write for both Forbes and TechCrunch alongside being a Managing Partner at Prototype Capital.
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