Customer Experience Analyst, Harbinger Motors

• 2–4+ years in Customer Experience, Operations, Analytics, or similar roles
• Strong analytical and organizational skills with attention to detail
• Comfortable working with data, trackers, and reporting tools
• Clear written and verbal communication skills

Desirable

• The CX Analyst supports the execution and measurement of Harbinger’s customer and dealer experience
• This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health
• This is a hands-on, execution-oriented role that partners closely with the CX Manager and cross-functional teams
• Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs
• Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through
• Coordinate with internal teams and dealers to collect required forms, data, and feedback
• Administer VOC programs (e.g., surveys, feedback collection, dealer inputs)
• Analyze customer feedback, service data, and delivery metrics to identify trends and issues
• Produce regular CX reports and dashboards for internal stakeholders
• Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates
• Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager
• Support continuous improvement efforts through data, insights, and execution support
• Maintain CX-related documentation, playbooks, and reference materials
• Support training and onboarding efforts by ensuring materials are current and accessible