Senior Cloud Support Engineer, Snowflake
Application & Security Governance
3-5 days a week in office
AI Data Cloud for data sharing and app building
Open for applications
AI Data Cloud for data sharing and app building
1001+ employees
Open for applications
3-5 days a week in office
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management
- Applicants should be flexible with schedule changes to meet business needs
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience of working with data governance capabilities - Data Quality Monitoring, Data Privacy, Row/Column Security Policy, Data Lineage and Dependencies
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in a number of the following
- Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
Desirable
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Excellent problem-solving skills and ability to diagnose and resolve data governance issues in the policy definition/application of the policy
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
What the job involves
- We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking
- As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse
- Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake
- You will be the voice of the customer regarding product feedback and improvements for Snowflake’s product and engineering teams
- You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements
- Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers
- You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform
- You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation
- Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
- Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
- Demonstrate good problem-solving skills and be process-oriented
- Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to the internal and external knowledge base
- Report well-documented bugs and feature requests arising from customer-submitted requests
- Partner with engineering teams in prioritizing and resolving customer requests
- Participate in a variety of Support initiatives
- Provide support coverage during holidays and weekends based on business needs
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Menlo Park, CA
Leadership
Benoit Dageville
(Co-Founder & President of Product)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
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