Customer Success Coordinator, Keycafe

• 2+ years of customer success, account management, or sales experience
• Confident, clear communicator with excellent English (verbal and written)
• Highly organized, disciplined, and able to self-manage in a remote environment
• Strong analytical and mathematical aptitude to manage customer expenses and upgrades
• Entrepreneurial mindset — motivated by commissions and personal accountability
• Collaborative, adaptable, and comfortable working across departments

Desirable

• At Keycafe, we’re looking for a Customer Success Coordinator who can build lasting relationships with our customers, anticipate their needs, and drive growth through upselling and account expansion. This role combines sales savvy with customer advocacy — ensuring every interaction leaves clients more successful and more connected to our platform
• You’ll need sharp intuition, strong analytical skills, and the entrepreneurial mindset to manage your own workflow. If you love helping customers succeed while being motivated by commission-based rewards, this is the opportunity to turn your drive into impact
• Guide customers through onboarding, adoption, and ongoing support to ensure long-term success
• Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades
• Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively
• Negotiate renewals, close expansion deals, and encourage referrals and reviews
• Track, analyze, and report on customer metrics to stay ahead of risks and opportunities
• Collaborate with sales, operations, and product teams to deliver seamless customer experiences
• Own your day — plan, organize, and execute outreach with discipline and precision