Senior Site Reliability Engineer, Thumbtack
Local services marketplace app
Job no longer available
Local services marketplace app
1001+ employees
Job no longer available
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- Minimum of 5 years of industry experience in systems engineering, software engineering, or equivalent
- Experience writing and shipping services in a high level programming language like but not limited to: Python, Go, PHP, Java, Javascript, or Scala
- Demonstrated knowledge of AWS and pre-requisite fundamentals
- Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
- Experience operating cloud-based services at scale
- Demonstrable knowledge of docker, dockerfiles, container management and orchestration, and service mesh
- Track record of managing projects while communicating with stakeholders
Desirable
- Understanding of customer-centric design and development
- Experience working with GCP
- Infrastructure as Code / Everything as code
What the job involves
- Our Infrastructure Engineering team is a hybrid of software, system, and site reliability engineering. Our mission is to design Thumbtack’s next version of the core operations infrastructure
- In this role you will be an integral part in designing high performance, high availability, and high throughput systems with the goal of minimizing service interruption, downtime, and latency
- The platform team at Thumbtack is building the next iteration developer experience in the business that enables the entire engineering organization to thrive
- Infrastructure engineering plays a key role up and down the stack to enable this transition as we strive to boost organizational productivity and velocity
- Design, create, and maintain software to improve the availability, scalability, and efficiency of Thumbtack's services
- Set the architectural direction of infrastructure and platform teams while supporting the engineering organization
- Design and implement tools and processes used for deployment, change management, and incident response
- Own, maintain, and continuously improve all systems provided as a service, such as monitoring, log aggregation, and datastores
- Engage in service capacity planning and demand forecasting, anticipating performance bottlenecks
- Participate in rotating on-call duties
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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