Technical Services Engineer, MongoDB
Developer data platform
Open for applications
Developer data platform
1001+ employees
Open for applications
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- We are looking for curious, and multi-faceted teammates who are driven to serve our customers
- The ideal candidate should have a mix of experience in most of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!
- Distributed systems, Database architecture and administration, Application architecture, Data architecture
- Experience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both)
- Supporting Cloud and/or Enterprise grade applications
- Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storage
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
- Working with real time stream processing using Kafka
- Serverless computing services such as AWS Lambda, Azure functions
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Desire and ability to rapidly learn a wide variety of new technical skills
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
- Good written and verbal skills in Spanish
- Server side troubleshooting
- Deep understanding of at least object-oriented programming language
- Deep understanding of connection pools
- Experience with Apache Spark
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure or GCP
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
What the job involves
- MongoDB is on a mission to change the way people think about databases
- Along the way, our customers encounter questions and issues about how our approach to databases works for their use case
- In Technical Services, it's our job to help these people
- You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between
- You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be
- You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf
- And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics
- In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services
- You will help both frontend and backend developers build next generation applications on MongoDB platform
- Finally, MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions
- By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB
- Success Measures:
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics Also, you will be encouraged to handle technical escalations independently
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company values
- Think Big, Go Far
- Build Together
- Embrace the Power of Differences
- Be Intellectually Honest
- Own What You Do
- Make it Matter
Company HQ
Theater District, New York, NY
Articles
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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