Broker Onboarding, Gusto
BYB
$23.56/hr to $27.40/hr + Equity
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$23.56/hr to $27.40/hr + Equity
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 3+ years of customer-facing experience, bonus points for exposure to benefits or payroll experience
- Excellent written and oral communication skills
- Strong project management skills and attention to detail
- Flexibility to work collaboratively with cross-functional teams
- Skilled in problem solving and very comfortable dealing with ambiguity
- Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics
What the job involves
- The Broker Integration team, is a rapidly growing team of Advocates that serves customers who want to keep their external benefits broker, but still get access to all integration benefits with Gusto, through an all-in-one product experience
- As a core member of the Broker Onboarding Advocate team, you will be responsible for working with customers and their brokers to set up their health benefits in Gusto while providing a delightful customer experience
- You will guide customers through each step of the integration process, from collecting benefit information, to building the benefit plans and enrollments in our internal systems, and facilitating open enrollment at renewal
- The Broker Onboarding Advocate team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners, their employees, and their brokers
- Each team member is a true owner and makes a tremendous impact every day
- You’ll also have the opportunity to partner cross functionally with a variety of other teams at Gusto, as we collaborate to improve the Broker Integration process and produc
- Provide exceptional customer service by interacting with customers and brokers via email, phone, and Zoom
- Facilitate the onboarding and renewal process using Gusto’s internal systems and tools, by gathering benefits information, building policies, integrating enrollments and facilitating open enrollment
- Effectively manage your time across each of your customers, to ensure the right tasks are prioritized at the right time
- Partner cross-functionally to unblock points of friction, problem-solve, and proactively address potential concerns for customers
- Help scale the broker integration team and product by identifying pain points and seeking innovative solutions to address them
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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