Customer Success Enablement Manager, Owner.com
$110-120k
Salary applicable to US candidates only and may vary in further locations. + Equity pre-IPO equity package
Online ordering and restaurant marketing system
Be an early applicant
Online ordering and restaurant marketing system
201-500 employees
Be an early applicant
$110-120k
Salary applicable to US candidates only and may vary in further locations. + Equity pre-IPO equity package
201-500 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- 4+ years of experience in Revenue Enablement or Customer Success Enablement, with direct support of post-live CS organizations
- Proven success designing and executing end-to-end enablement programs (playbooks, scripts, onboarding, ongoing training) with measurable impact on retention and churn reduction
- Experience partnering with Director- and VP-level stakeholders to translate business goals into enablement strategies and roadmaps
- Strong program management skills, with the ability to move from strategy to hands-on execution and iteration
- Expertise in building clear, actionable playbooks for complex customer conversations (saves, renewals, optimization)
- Comfort leveraging data (health scores, retention metrics, CSAT/NPS, engagement volume) to prioritize initiatives and guide decisions
- Hands-on experience with common enablement and CX tools (e.g., LMS, knowledge base tools like Guru, call recording/QA platforms, CRM or CS platforms)
- Ability to operate effectively in fast-paced, ambiguous environments with a bias toward action and continuous improvement
- Bonus: Prior experience as a CSM or in a post-live customer-facing roles
What the job involves
- Owner.com is growing quickly, and we’re looking for a proactive, results-driven Customer Success Enablement Manager to serve as the embedded enablement partner for our global Customer Success and Support organization
- In this role, you’ll work closely with CS leadership to design and operationalize a clear, effective post-live enablement strategy that equips our teams to reduce churn, improve retention, and deliver meaningful customer value at scale
- You’ll focus on building, iterating, and scaling playbooks, training programs, and curricula that support CSMs and post-live teams throughout the customer lifecycle
- As a key player in the customer experience, you’ll collaborate across Success, Support, RevOps, BizOps, and Enablement to translate account health insights into practical programs, crisp scripts, and repeatable motions
- You’ll help reinvent existing frameworks, strengthen save and engagement motions, and partner with learning and content specialists to bring these strategies to life
- Success in this role will be measured by improved customer retention, stronger save performance, and the adoption and effectiveness of CS enablement programs across our post-live teams
- This role is 100% remote and open to candidates based anywhere in the United States or Canada
- Partner closely with Customer Success and Support leadership to design and operationalize a scalable post-live enablement strategy
- Build, refine, and scale playbooks, scripts, and curricula that improve CSM performance, customer conversations, and time-to-value
- Enable CS teams to drive down churn and increase revenue retention through practical tools, training, and guidance
- Translate customer health insights, retention metrics, and engagement data into targeted enablement programs that move key outcomes
- Reinvent and continuously improve onboarding, ongoing training, and health-based engagement motions across a growing global CS organization
- Ruthlessly prioritize an enablement roadmap focused on the highest-impact levers for retention, saves, and customer health
- Influence change across CS and Support by partnering with senior leaders and driving adoption of new frameworks and motions
- Who you’ll work with:
- Customer Success & Customer Support Leadership
- Customer Success Managers and Post-Live Teams
- Revenue Operations and Business Operations
- Enablement, Learning Experience, and Content Partners
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 10,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2025 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$120m
SERIES C
Jan 2024
$33m
SERIES B
Total funding: $182.2m
Company benefits
- Work from anywhere: Our flexible policy lets you work from wherever you want.
- Equity in Owner: All full-time employees in eligible countries receive pre-IPO equity in Owner.
- Benefits to support your success: We set you up for success where you are and where you’re going.
- Healthcare Coverage: We offer comprehensive health, dental and vision plans.
- Unlimited PTO: Your schedule, your choice. We give our team members full empowerment to choose the time they want to work, and don’t micro-manage working hours.
- Team retreats: We love building real friendships with everyone that we work with, so we do several retreats per year – to deepen our friendships, celebrate our wins, and plan our future.
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Adam Guild
(Co-Founder & CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(Co-Founder & CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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