Operations Associate, Wheely
General Operations
+ Equity Package
5 days a week in office (Syon Park, London)
Privacy-first luxury ride-hailing platform
Be an early applicant
Privacy-first luxury ride-hailing platform
201-500 employees
Be an early applicant
+ Equity Package
5 days a week in office (Syon Park, London)
201-500 employees
Company mission
Our core belief is that time is our most precious asset in life—the ultimate luxury. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time.
Role
Who you are
- Has a passion for exceptional customer focus & service, desirably through experience in a customer-facing environment or hospitality
- Approaches projects in a data-drive, methodical & structured manner, with the ability to interpret and act upon data
- Is empathetic, with strong interpersonal & communication skills, and an excellent listener
- Can juggle multiple tasks at the same time without compromising on accuracy or quality
- Comfortable using software and tools relevant to the role (SQL, Google Suite, Notion, Intercom)
- Is able to work 5 days at our London Academy in Syon Park, Brentford
What the job involves
- As an Operations Associate, you’ll be at the heart of our chauffeur community
- Your mission is to drive engagement, improve performance, and elevate the chauffeur experience across the UK
- You’ll work cross-functionally to deliver impactful initiatives, strengthen relationships, and ensure that every chauffeur journey reflects the Wheely standard of excellence
- Champion our chauffeurs internally - surface insights and feedback to relevant teams, driving meaningful change in processes, standards, and product features
- Lead communications with Wheely chauffeurs - manage campaigns that inform, inspire, and engage. From in-app messages to newsletters, ensure every update is clear, consistent, and aligned with our brand tone
- Build trust and engagement - develop strong relationships with our chauffeurs through empathy, influence, and ongoing dialogue
- Close the feedback loop - analyse feedback and performance data to identify trends, propose improvements, and implement initiatives that enhance the chauffeur experience
- Design and manage incentive programs - from performance-based bonuses to non-monetary recognition, ensure initiatives drive motivation and measurable results
- Support high-profile events — operationally lead chauffeur participation at key events like Royal Ascot, Henley Regatta, Goodwood Revival, and more - ensuring a seamless experience for all involved
- Use data to make an impact - identify performance opportunities, track engagement metrics, and build proposals to improve operational efficiency
- Communicate with clarity and purpose - craft well-structured updates and presentations, keeping chauffeurs informed of standards, policy updates, and new features
Salary benchmarks
Our take
Uber and Lyft have completely changed the way we hail a taxi. However, most people know someone with negative Uber stories - quality cannot always be guaranteed with these companies. Wheely is targeting customers who want high quality rides every time.
The company has a strict requirement process and uses the industry's most rigorous tests, with their drivers all certified from the Chauffeur Training Academy. Founded in 2010, Wheely is now available in London, Moscow, St. Petersburg, Paris, and Dubai, with thousands of chauffeurs driving under the brand.
Since raising funding back in 2019, the company has been working to establish itself as the leader in premium ride-hailing in megacities across the globe. Lengthy lockdowns during the pandemic of course caused problems for Wheely, but it appears to have manoeuvred through these difficulties and come out the other side refocussed on growing its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2023
$15m
SERIES B
Apr 2019
$15m
SERIES B
Total funding: $43.1m
Company benefits
- Stock options plan
- Monthly credit for Wheely journeys (plus discounted rates for additional journeys)
- Generous training allowances
- Comprehensive healthcare benefits
- Daily lunch allowance
Company values
- Trust
- Discretion
- Modern tradition
Company HQ
Brackenbury Village, London, UK
Articles
Leadership
Anton Chirkunov
(CEO)Studied Economics at the University of St. Gallen.
Diversity, Equity & Inclusion at Wheely
- Wheely values diversity and is an equal opportunities employer and encourages applications from candidates of all backgrounds. Wheely has won awards for our commitment to hiring from some under represented groups such as Veterans.
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