Senior IT Services Specialist, Gong
$108-132k
4+ days a week in office
AI OS for revenue teams
Open for applications
AI OS for revenue teams
1001+ employees
Open for applications
$108-132k
4+ days a week in office
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- 3+ years of experience in IT support
- Proven experience troubleshooting Windows and macOS
- Proven ability to support a remote workforce
- Excellent communication and interpersonal skills
- Ability to manage and prioritize multiple incidents and requests
- Experience with basic user administration of Okta, Zoom, Slack, and Google Workspace
- Basic knowledge of network troubleshooting techniques
What the job involves
- Gong is looking for a Senior IT Service Desk Specialist to support our San Francisco office and remote US employees
- The Specialist is responsible for providing end-user support for hardware, software, and SaaS products from initial response through resolution, taking ownership of basic to medium complexity incidents and communicating timely updates to end users, management, and teammates
- Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and basic connectivity
- Respond to incidents and service requests in a timely manner
- Maintain excellent communication with users on incident status, with a focus on user satisfaction
- Create and maintain documentation for problems and the knowledge base
- Troubleshoot and escalate office-related issues (A/V, printers, network)
- Support user onboarding by deploying hardware and providing training
- Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation)
- Prioritize tasks and track progress with minimal supervision and guidance
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is focused on expanding its reach internationally and forging new partnerships, capitalising on the boom in demand for AI - which has seen the company reach an ARR run rate of $500 million.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO & Co-Founder)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(CPO & Co-Founder)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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