Associate Customer Success Manager, Hostaway
Europe
+ Equity
More information about location
Vacation rental software for property managers
Be an early applicant
Vacation rental software for property managers
201-500 employees
Be an early applicant
+ Equity
More information about location
201-500 employees
Company mission
To partner with property managers in the growth of their business by providing solutions to achieve their goals.
Role
Who you are
- At least 1-2 years experience in customer success, account management, or a similar role in the SaaS industry
- Ability to prioritize and manage a large portfolio of accounts (500-800 customers), and consistently deliver on expected engagement activities
- Proven track record of NRR and GRR performance, with verifiable expertise in driving upsells, cross-sells, and ownership of customer’s successes
- Native-level French language proficiency. English is our company language, so you also need strong language proficiency there. Additional language proficiency is desirable (Spanish, Italian, German)
- Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale
- Excellent problem-solving skills, with a knack for turning complex issues into simple solutions
What the job involves
- As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base
- You will share responsibility for providing support to small- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts
- You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships
- You must also speak French to a native level to work with our customer base
- You'll proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns
- Improve usage and adoption through proactive and content-driven communications
- Respond to inbound requests via the shared Customer Success queue
- Process upsells, cancellation requests, discount requests, and training requests
- Diagnose potential barriers to renewal and work with customers to overcome these barriers
- Demonstrate commitment to our customer base through the highest level of responsiveness
- Identify ways we can consistently delight our customers
Our take
Hostaway is an all-in-one vacation rental software solution designed to help property owners streamline and grow their businesses. Hostaway’s product provides property owners a way to present their services to the wider market, making them available on different platforms through the use of its multi-integration software.
What makes Hostaway unique is its comprehensive property management ecosystem. beyond just listings, the platform allows clients to manage their properties across a wide range of platforms, including Airbnb, Booking.com, and HomeAway. it also integrates with other key services like Stripe, Expedia, and Tripadvisor, offering customizable solutions that support the diverse needs of vacation rental hosts.
It also had impressive growth over the past five years, with revenue doubling to tripling each year. Alongside this, it recently raised substantial funding to fuel its expansion across Europe and accelerate product development. With its strong track record and clear vision for the future, the future is one of much excitement for Hostaway.
Freddie
Company Specialist at Welcome to the Jungle
Insights
84% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$404.4m
GROWTH EQUITY VC
May 2023
$175m
GROWTH EQUITY VC
Total funding: $582.3m
Company benefits
- Company stock options provided to every role
- Career advancement opportunities
- Dynamic international culture
Company HQ
Brickell, Miami, FL
Leadership
Marcus Räder
(Co-Founder & CEO)They have previously served as Product Manager and then Advertising Operations Manager at Kiosked, before moving to be Product Manager at Yousician.
Saber Kordestanchi
(Co-Founder & CSO)They co-founded OrumITC before moving to serve as a Software Engineer at booncon and then Kiosked. They were CTO and COO at Hostaway before becoming CSO.
Ken Weary
(COO)An accomplished international SaaS Executive and Operations Leader specializing in scaling B2B companies to new heights. They joined Hostaway in 2024 as COO.
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