Senior Customer Success Manager, Cargomatic
North East
$100-120k
Office located in Long Beach, CA
Local freight connection
Be an early applicant
Local freight connection
201-500 employees
Be an early applicant
$100-120k
Office located in Long Beach, CA
201-500 employees
Company mission
To provide the increasingly on-demand world with on-demand freight capacity.
Role
Who you are
- The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an "all hands on deck" team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, start-up culture
- Great communication skills and ability to think on your feet
- Demonstrable skills in customer support and satisfaction
- Ability to learn and adapt quickly to new concepts and technology
- Intermediate to advanced working knowledge of Microsoft Excel
- Strong written and oral communication skills
- Exceptional problem solving and analytical skills
- Comfort with ambiguity and rapidly shifting priorities
- Ability to work with a sense of urgency and prioritize daily tasks
What the job involves
- Cargomatic is seeking a Sr Customer Success Manager to join our team. You will collaborate with teams across the Cargomatic network to ensure all shipment operations are running smoothly.
- Engage with our customers daily as the main point of contact for our company, providing timely responses and owning all communication through email, phone, and reporting
- Perform day-to-day operations for customers along with other duties as assigned
- Collaborate cross functionally with internal stakeholders (Sales, Account Management, Carrier Operations) to enhance customer experience and ensure metrics are met to customer expectation
- Own the improvements and upkeep of your weekly account data metrics and other key SLA's set forth by the Customer Success Manager
- Identify opportunities for new products, processes, and initiatives to support the growth and engagement of our customers
- Build processes and SOPs to transfer daily tasks to our offshore support staff
Our take
Cargomatic is aiming to be the "Uber for truckers", offering a platform that connects shippers with truckers ready to move their cargo.
Much like Uber, Cargomatic lets shippers post available jobs and helps drivers find the most efficient routes. The platform then presents these opportunities to a network of vetted, local drivers. To ensure quality, Cargomatic checks each driver's insurance and commercial licenses, ensuring they have the right experience to safely transport goods.
While others have tried - and failed - to bring Uber-like models to the world of transport logistics, Cargomatic faces an even tougher challenge. Managing cargo insurance, driver qualifications, dispatchers, pick-ups at warehouses, and drop-offs at shipping destinations creates a complex web of logistics. Since its founding the company has demonstrated an ability to thrive in this challenging space, positioning itself for long-term success in the industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2018
$35m
SERIES B
Mar 2016
$6m
SERIES A
Total funding: $55.8m
Company benefits
- 401K Match
- Flexible PTO
- Company Sponsored Life Insurance
Company values
- Sustainability
- Transparency
- Accountability
- Modesty
- Partnership
Company HQ
Downtown Core, Long Beach, CA
Articles
Leadership
Richard Gerstein
(CEO & Chairman)Graduated from the University of California, Berkeley with an MS in Transportation and Highway Engineering. Previously founded IntelliTrans, a multi-model, tech-based logistics company.
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