AI Growth Marketing, Gorgias
CA$100-110.5k
+ 0.002% – 0.007% Equity
The conversational AI platform for eCommerce
Open for applications
The conversational AI platform for eCommerce
501-1000 employees
Open for applications
CA$100-110.5k
+ 0.002% – 0.007% Equity
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- Equal parts analytical and creative. You can build systems, tell stories with data, and design experiences people actually enjoy
- Fluent in SQL and comfortable turning raw tables into insight
- Comfortable vibe coding quick prototypes in whatever tool gets you to an answer fastest
- The kind of person who sees a repetitive task and immediately thinks “workflow” instead of “I’ll do this manually forever.”
- You care about clarity, craft, and making things people actually want to read or use
- You work independently, iterate quickly, and fix things without waiting for permission
- Most importantly, you want to build things that the industry will remember — and you want your name attached to them
What the job involves
- Reporting to the Director of Demand Generation, you will build AI powered growth programs that strengthen Gorgias’s presence in Conversational Commerce and create reliable systems for acquiring and expanding customers
- Think of this role as part growth engineering, part data storytelling, part automation architect
- You’ll work across Growth, Data, Product, Content, and PMM teams — often acting as the bridge between them
- You’ll use your SQL skills and your ability to vibe code fast prototypes to turn loose ideas, insights, and hypotheses into actual experiences people can see, use, and share
- If a team has a concept worth exploring, you’ll be the person who turns it into something real instead of another slide in a planning deck
- You’ll create workflows that scale without drama, content engines that don’t depend on luck, and AI systems that get sharper over time
- And since much of your work will power public-facing initiatives like the Gorgias CX Lab, your craft and your name will be visible across the industry
- Build data powered growth engines using first party Gorgias insights, the kind of work people actually want to read. You’ll design interactive data experiences, ship the Gorgias CX Lab, the AI App Directory, and create AI generated lead magnets that feel more like products than marketing. Your name will be attached to these projects, so make them memorable
- Drive pipeline with a primary focus on new sales, then expansion supporting DG team with AI optimized outbound, referral plays, and event follow ups, sharper targeting, cleaner prompts, and messaging that sounds like a person, not a sequence
- Implement and coach our AI Agents refining instructions, reasoning, knowledge sources, and output quality for demo booking, LinkedIn prospecting, positive reply handling, and website visitor engagement
- Prototype, automate, and ship using tools like n8n, Google Opal, AI Studio, — and plenty of vibe coding — leveraging APIs, webhooks, and LLMs to build growth infrastructure that scales intelligently and breaks gracefully
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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