Staff Product Manager, Lyft
Trust & Safety
$172-215k
More information about location
3 days a week in office
Ride sharing company
Job no longer available
Ride sharing company
1001+ employees
Job no longer available
$172-215k
More information about location
3 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Strong cross-functional collaboration skills are essential, as you will be working across various departments to create and execute safety features
- This is a high-impact role that requires a deep understanding of customer needs, market trends, and the broader regulatory landscape
- 7+ years of experience in product management in a fast-paced environment
- Strong cross-functional collaboration skills and the ability to align diverse teams around a shared vision
- Strong analytical skills, with the ability to leverage data to inform product decisions and strategy
- Proven experience working with compliance, regulatory, and legal teams
- Excellent communication and interpersonal skills, with a demonstrated ability to explain complex technical concepts in a simple way and influence stakeholders
- Ability to think strategically about product vision while also managing the details necessary for successful execution
- Possess strong business judgment, with the ability to consider and communicate tradeoffs between company needs and the needs of riders and drivers
- Comfortable working in a fast-paced, often ambiguous environment with a positive, committed, and 'can-do' attitude
- Time management and prioritization are strengths; you excel at managing multiple priorities and breaking large projects into manageable pieces
- Passionate about creating safer experiences for communities, with a customer-obsessed mindset
- Prioritize collective success over individual achievement, fostering a team-oriented environment
What the job involves
- As a member of our Community Safety team, you will play a critical role in making transportation safer for all
- Lyft is looking for an experienced and highly motivated Staff Product Manager to help build and lead product initiatives that enhance the safety of Lyft’s community of riders and drivers
- You will be at the forefront of defining, building, and scaling features that drive trust, protect the community, and ensure seamless experiences that prioritize the physical and psychological safety of our riders and drivers
- You’ll partner with cross-functional teams including engineering, design, legal, data science, research, and operations to ensure we build products that deliver on both short-term and long-term Community Safety goals
- You will lead the roadmap and strategic vision for key Community Safety initiatives – customer facing, backend, and AI-based – and your work will be critical to ensuring that Lyft continues to foster a safe and trusted environment for its customers
- As a Staff Product Manager, you will also mentor and guide your team, ensuring their professional growth and fostering a collaborative environment
- Lead the Community Safety product strategy by developing and executing a robust roadmap to enhance safety features and tools that reduce Community Safety incidents and protect the community
- Own end-to-end 0-1 product development, from ideation through launch, working closely with engineering, design, data science, research, and operations teams. You excel at explaining complex technical concepts in simple terms to ensure effective cross-functional communication
- Partner with legal and compliance teams to identify tradeoffs and ensure all safety-related features comply with regulatory requirements and align with company goals
- Identify and prioritize opportunities to enhance safety measures, using data-driven insights, customer feedback, and industry trends to influence decisions. Your comfort with data will allow you to drive key decisions and iterate on product experiences
- Define and track key performance metrics related to Community Safety broadly, and also Community Safety features; iterate on product experiences based on data-driven insights
- Conduct market and competitive research to stay ahead of emerging safety trends, potential threats, and new technologies in the transportation and Community Safety space
- Collaborate with the broader Lyft product teams to ensure that safety initiatives are seamlessly integrated across the rider and driver experiences
- Advocate for the safety of our community, driving alignment across teams and leadership to prioritize and deliver critical initiatives
- Demonstrate the value you hold in interpersonal relationships, consistently working to build trust with internal and external partners
- Serve as a thought leader on Community Safety topics, representing Lyft externally with stakeholders, regulators, and partners when needed
- Demonstrate excellent business judgment by carefully balancing company priorities with customer needs, ensuring well-thought-out decisions that serve both
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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