Technical Operations Engineer, Ratepay

• This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients
• Proven experience in a technical operations, system administration, or IT Service/ Helpdesk role
• Strong knowledge of Windows and/or macOS environments
• Experience with customer communication centric service/support roles
• Excellent problem-solving skills and attention to detail

Desirable

• As part of our commitment to operational excellence and technical expertise, we are looking for a Tech Ops engineer to support us in our mission to grow and innovate our tech infrastructure
• The Tech Ops Engineer will be responsible for providing technical assistance and support to clients/ Services, troubleshooting hardware and software issues, and ensuring customer satisfaction.
• Maintain and monitor internal IT infrastructure, including servers, networks and enterprise applications
• Troubleshoot hardware, software, and system-related issues to minimize downtime
• Implement and manage endpoint management systems (e.g., Intune, Baramundi, Apple BM)
• Collaborate with security, development, and support teams to ensure compliance and best practices
• Support onboarding and offboarding processes, access management, and device provisioning
• Maintain documentation, offer trainings to internal employees