Technical Support Specialist, MaintainX

Salary not provided

Offers equity

Excel

Salesforce

GSuite

Postman

Zendesk

Intercom

JIRA

Insomnia

Zoom

Notion

REST API

Junior and Mid level

Toronto

Mobile-first workflow management platform

Job no longer available

Mobile-first workflow management platform

501-1000 employees

B2BInternal toolsSaaSMobile

Job no longer available

Salary not provided

Offers equity

Excel

Salesforce

GSuite

Postman

Zendesk

Intercom

JIRA

Insomnia

Zoom

Notion

REST API

Junior and Mid level

Toronto

501-1000 employees

B2BInternal toolsSaaSMobile

Company mission

To make the day to day more efficient by digitizing the paper-based procedures, work orders, inspection logs, and audit checklists used daily in thousands of businesses worldwide.

Job

Company

Role

Who you are

1–3 years of experience in customer support experience in a SaaS or B2B environment
Good proficiency with Excel
Familiarity with customer support/help desk ticketing software (Zendesk, Intercom, or similar platforms)
Effective written and verbal communication skills
Organized, detail-oriented, and capable of managing multiple tasks simultaneously
Ability to learn new technologies quickly and adapt to evolving processes
Previous exposure to SaaS products is beneficial
Basic familiarity with tools such as Jira, Notion, Zoom, Salesforce, and G-Suite
Experience with API tools (e.g., Postman, Insomnia) or API concepts (RESTful or SOAP) is a plus
French and/or Spanish language skills are an asset
Bachelor's degree or equivalent experience

What the job involves

We are seeking a Technical Support Specialist to join us remotely in Toronto or Montreal to provide exceptional support and develop solutions for our customers
You will get the opportunity to interact directly with customers, manage significant accounts, and enhance our Support framework
This role offers ample opportunities for growth, mentoring from senior team members, and exposure to enterprise-level customer support processes
Respond promptly and accurately to customer support inquiries through email and chat
Assist customers via calls when necessary to troubleshoot and resolve issues
Provide clear guidance on product features and functionality to customers
Triage, document, and escalate product bugs using Jira to Engineering and Product teams
Suggest practical work-around solutions when the product doesn't fully meet customer needs
Document product feature requests and trends to share insights with the Product team
Coordinate meetings between customers and sales representatives when pricing or additional consultation is required
Get on calls to better understand customer needs or concerns on the case to help solve issues at root
Manage and prioritize incoming support tickets and customer inquiries
Contribute to self-service resources by creating knowledge base articles and standard response templates
Follow up on existing support tickets when product updates address previously reported customer concerns

Our take

MaintainX is a mobile-first workflow management platform designed to free industrial and front-line workers from using clipboards and spreadsheets, instead providing them with digital tools that streamline workflows that in turn, boost productivity.

The company's software helps workers track reactive maintenance, and preventative maintenance, and control daily business operations. It is designed to work with organisations of all sizes, and it is successful with a customer retention rate of 98%.

With customers including McDonalds, Duracell, Volvo, and DHL, MaintainX has experienced rapid growth since its inception in 2018. Boasting substantial funding from several investment organisations and angel investors, the startup is accelerating its r&d efforts, new market growth and expanding its operations and business reach.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

79% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Jul 2025

$150m

SERIES D

Dec 2023

$50m

SERIES C

Total funding: $242.8m

Company benefits

Flexible time off
Competitive salary and equity opportunities
Training and development investments
Comprehensive healthcare coverage

Company HQ

Rincon Hill, San Francisco, CA

Leadership

Chris Turlica

(Co-Founder & CEO)

Previously founded Voo (acquired by Townsquared). Also an Investor and Advisor for multiple startups, including XY Gaming, Ditto, Starship, and Avochato.

Hugo Dozois-Caouette

(Co-Founder & CTO)

Experienced Software Engineer working previously for Fujitsu, Autodesk, and Townsquared.

Nick Haase

(Co-Founder & Go-To-Market)

Previously worked as an Independent Consultant. Also an Angel Investor for a series of startups, including Panda, Density, Ditto, Haus, Superplastic, Living Carbon, and Pipe.

Mathieu Marengère-Gosselin

(Co-Founder & Head of Engineering)

Experienced Software Engineer having previously worked at Groupe Berpa, Autodesk, Novivia, and Townsquared.

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