Technical Architect, Coupa

• Self-starter with experience at scale, focused on the value of technical services in delivering customer success
• 5+ years of experience in integration technologies for customer success in Procurement/AP Automation
• Hands-on experience architecting large-scale integrations with ERP systems (SAP, PeopleSoft, ORACLE, Netsuite) and working with integration technologies like sFTP, RESTful APIs, and SOAP
• Experience in Finance and Procurement functional areas (e.g., Procure to Pay, Accounts Payable, Expenses) and ERP integration domain knowledge

Desirable

• As a Technical Architect at Coupa, you will collaborate with our Customers, Partners and internal Product Management teams to implement cutting-edge solutions for our customers
• Your expertise and experience will be crucial in integrating technologies into the Procurement, Supply Chain, and/or AP Automation domains, enabling our teams to manage the successful delivery of integration projects at Coupa effectively
• Serve as a Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement
• Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations
• Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support
• Manage escalations and work with project managers to meet project timelines and quality standards
• Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design