Client Success Manager, Insider Inc.
$100-115k
+ Bonus available in addition to base salary
2+ days a week in office
Online news platform
Be an early applicant
Online news platform
1001+ employees
Be an early applicant
$100-115k
+ Bonus available in addition to base salary
2+ days a week in office
1001+ employees
Company mission
To inform and inspire the digital generation and become the most influential and loved journalism brand in the world.
Role
Who you are
- Business Insider is for people who are driven, optimistic and always looking forward
- This person will have strong problem-solving skills and an ability to deep-dive into data to understand trends
- This person will be comfortable communicating the story behind campaign performance, making actionable recommendations to internal and external partners
- They are a team player who is excited about working in an inclusive environment and getting better every day
- Experience in digital advertising, specifically experience with account management at a publisher or agency
- Working knowledge and understanding of the programmatic advertising ecosystem
- Working knowledge and understanding of data segmentation, nuances of cookie vs. cookieless targeting and data / content insights
- Experience being managed remotely and working with remote teams
- Experience managing external partners and/or clients
- Strong technical skills and experience with ad technology platforms, digital marketing platforms, social media platforms, and analytics tools (such as: Salesforce, Permutive, AdBook, Boostr, Operative, GAM, Google Analytics, Parse.ly, Pressboard, Facebook)
- Strong time management skills, attention to detail, organizational skills, multi-tasking abilities, presentation skills, written and verbal communication skills, problem-solving and negotiation skills
- Thrives in a fast-paced, deadline-oriented environment; is flexible and adaptable; is a self-starter, collaborative and intrapreneurial
- Proficient working knowledge of Microsoft Office Suite & Google Suite
What the job involves
- Business Insider is hiring a Client Success Manager to join our Revenue Operations Team to own the account management of direct and programmatic deals for some of our East Coast-based clients
- Our mission is to inspire action through thought-provoking stories
- We tell our audience what they want and need to know to improve their lives and the world with storytelling that is accessible, smart, sometimes unexpected, and always helpful
- The Client Success team is responsible for ensuring a strategic and successful partnership with clients across our full digital product suite including branded content, display media, video, social, and other media/content tactics
- The Client Success team works collaboratively to fulfill booked revenue, drive incremental revenue and client renewals
- We are an inclusive team that values creativity, accountability, and diversity of ideas and opinions
- The Client Success Manager will work directly with our clients and collaborate cross-functionally with our Sales, Marketing, Operations, and Finance teams to ensure our client partnerships are successful
- The Client Success Manager will manage all aspects of their campaigns during the post-sale cycle, providing an end-to-end experience for our direct and programmatic advertising partners
- The Client Success Manager will be partnership-oriented, bringing great communication and listening skills to the role
- This role reports directly to the Associate Director of Client Success and sits on the Revenue Strategy team
- Provide white-glove client service on direct and programmatic digital advertising campaigns; act as the primary contact for post-sale execution and performance
- Work closely with sales and media planning counterparts in an assigned pod, providing regular feedback and communication on clients/campaigns and surfacing incremental/upsell opportunities
- Become an expert on all sold campaign elements, from creating kick-off call decks, to leading kick-off calls with internal and external stakeholders, to becoming the lead point of contact post-sale
- Work closely with the ad operations, media planning and project management teams to monitor creative implementation, media execution, delivery and performance; ensure campaign KPIs are optimized and achieved throughout the campaign life cycle
- Analyze campaign performance metrics, providing real-time optimization recommendations, and creating mid-campaign insights to encourage upsell opportunities
- Work with the ad operations team to troubleshoot any creative issues that impact tracking or reporting to ensure limited discrepancies
- Stay on top of pacing issues and any potential revenue movement within our OMS to ensure accurate revenue forecasting for the leadership team; escalate issues as necessary
- Lead the entire wrap report process, including strategic and thoughtful campaign recaps, learnings, recommendations, and performance insights
Our take
Insider - that entered the market at roughly the same time as fellow digital news and media names Buzzfeed, Vice, and HuffPost - has steadily and solidly built itself into one of the most familiar digital platforms for business, current affairs, finance and tech news.
Insider was founded by well-known trader and entrepreneur Henry Blodge. The company was sold to German giant Axel Springer in 2015, which signalled an uptick in its performance. This undoubtedly helped it to weather the storm of the pandemic, which hit advertisers hard, and saw many platforms like Insider's lose out on their major revenue stream.
Setting itself apart from the likes of Buzzfeed by staying focused on journalism, rather than moving sideways into entertainment, Insider's disciplined approach has paid off, and its subscriber numbers continue to steadily rise. Having established itself in the digital news space, at a time when more and more consumers are reading articles online, it can be assumed it will find further success in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2015
$25m
SERIES F
Mar 2014
$12m
SERIES E
Total funding: $55.6m
Company benefits
- Work from home opportunities
- Unlimited vacation
- Generous family leave policy
- 401k with match
Company HQ
Financial District, New York, NY
Leadership
Henry Blodget
(Chair & Co-Founder)Previously worked as a Managing Director and Senior Analyst at Merill Lynch. Was CEO of Cherry Hill Research.
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