Customer Operations Manager, Pelico
Factory operations management software
Be an early applicant
Factory operations management software
101-200 employees
Be an early applicant
101-200 employees
Company mission
Pelico's mission is to empower factory teams with the agility required to manage daily volatility and deliver products on time, at cost.
Role
Who you are
- You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial processes. You have the desire to join an early stage startup and be the witness to all the steps of rapid growth
- Capacity to apprehend and solve complex business problems
- Professional experience in modeling, transforming and analyzing data
- Willingness to build long term relationships with B2B clients, to collaborate and iterate with users to create innovation solutions
- Interested in our industry
- Autonomous, results oriented and you excel in stimulating environments
- Willingness to create impact for customers and see the product in the hand of happy users
- Team player and comfortable working with others
- Bilingual French and English mandatory (verbal & written)
What the job involves
- As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users
- You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution
- Your main objective is to ensure a successful delivery to our clients
- Pre-sales
- Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data
- Demo our product to our prospective customers
- User onboarding
- Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks
- Conceive and articulate platform workflows to solve real life plant issues
- Be the main point of contact for our users
- Play the role of project manager to facilitate the onboarding
- First wins
- Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform
- Pilot conversion
- Help the team automate deployment processes and playbook to build scalability
Application process
- HR Introduction of 45 mins by GG Meet
- Screening with VP Operations
- Deep dive on experiences: 1 Product demo & 1 role play
- Restitution with Chief Customer Officer
- Ref check & offer letter to join Pelico within 48 hours
Our take
Due to a volatile supply chain landscape, fluctuating demands and deepening product complexity, factory operations are becoming increasingly difficult to run smoothly and efficiently, which in turn affects their revenue.
Pelico believes that its factory operations SaaS platform is the answer, particularly for factories which are pivoting from mass production to more discrete models with variable products in smaller volumes. By leveraging data analysis and AI modeling, Pelico is able to foresee bottlenecks such as parts shortages, then provide AI-generated recommendations.
The last few years have seen a growing number of startups enter this space as manufacturers feel the supply chain squeeze. Though it’s a highly competitive market, Pelico has grown quite strongly in Europe. Now having secured major funding, the French startup is aiming to expand further while continuing to develop its product.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2022
$18.5m
EARLY VC
Total funding: $18.5m
Company benefits
- Office location in the center of Paris (75003) near Beaubourg
- Smart working policy & Remote flexibility
- Equity (BSPCE) for every pelican
- Premium health coverage: Alan Blue
- Monthly afterworks
Company values
- Empowerment
- Collaboration
- Playfulness
- Outcome orientation
Company HQ
Brickell, Miami, FL
Articles
Leadership
Tarik Benabdallah
(CEO)Former Deployment strategist at Palantir Technologies. Previously founded was CEO of market research platform Opiquick.
Mamoun Alaoui
(CPO & COO)Former Financial & Actuarial Services Consultant at Sia Partners. Before Pelico they worked in a number of Senior Product Management roles at commerce media startup Criteo.
Jonathan Hickson
(CTO)Has been a Partner and CTO at a number of fast growth startups including Opiquick, Themecloud, and advertising platform MasterCourses.
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