Senior Desktop Support Engineer, Qlik
Office located in Suresnes, Paris
AI powered data integration, quality, & analytics solutions
Be an early applicant
AI powered data integration, quality, & analytics solutions
1001+ employees
Be an early applicant
Office located in Suresnes, Paris
1001+ employees
Company mission
To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.
Role
Who you are
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
- Experience: Minimum of 3 years of experience in a desktop support or similar IT role. Experience with Windows and macOS operating systems, as well as common software applications
- Technical Skills: Proficient in troubleshooting hardware and software issues. Knowledge of networking principles (TCP/IP, DNS, DHCP), Active Directory, and remote desktop tools
- Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner. Proficiency in French is essential for effective communication and support within our local team
- Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose and resolve complex technical issues efficiently
- Customer Service Orientation: Strong commitment to providing high-quality customer service. Ability to remain patient and courteous while dealing with end-users
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Strong attention to detail and organizational skills
- Team Collaboration: Ability to work effectively both independently and as part of a team. Willingness to collaborate with other IT team members and departments
- Adaptability: Ability to adapt to changing technologies and learn new skills quickly. Willingness to participate in ongoing training and professional development
What the job involves
- We are seeking a highly skilled and motivated Desktop Support Engineer to join our esteemed Information Technology team
- The ideal candidate will be responsible for providing technical assistance and support to end-users, ensuring that computer systems, software, and hardware are operating smoothly and efficiently
- This role requires a comprehensive understanding of IT infrastructure, exceptional problem-solving capabilities, and a strong commitment to customer service
- This candidate will be supporting local users within the Suresnes, France office but not limited to global remote users or users from other offices
- Technical Support: Provide first and second-level support for hardware, software, and networking issues. Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripherals
- Installation and Configuration: Install, configure, and maintain operating systems, software applications, and system updates. Ensure that all IT equipment and software are set up and functioning properly
- User Training and Assistance: Offer guidance and training to end-users on the use of IT systems and software. Create and maintain user manuals and documentation to support end-users
- Incident Management: Log and track all support requests using the company’s ticketing system. Ensure timely resolution of issues and escalate complex problems to higher-level support or specialized teams as necessary
- Asset Management: Manage and track IT assets, including hardware and software inventory. Ensure that all assets are properly documented and maintained
- Security Compliance: Implement and adhere to company policies and procedures related to IT security. Ensure that systems are protected against security threats and vulnerabilities. Partner with Client Platform Engineering and Security on making sure that hardware and software are current and up to date
- Project Support: Assist with IT projects such as system upgrades, migrations, and new technology implementations. Collaborate with other IT team members to achieve project goals
- Customer Service: Provide exceptional customer service and maintain a positive relationship with end-users. Communicate effectively with users to understand their needs and provide appropriate solutions
Our take
As more organizations seek out more robust tools and capabilities to visualize and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.
The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.
The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2004
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
Company values
- We make an impact - Driving positive change for our employees, customers, partners, and society as a whole
- We take ownership - Working smart, holding each other accountable, and delivering quality outcomes
- We are genuine - Creating trusted relationships through authenticity, integrity, and respect
- We lead with innovation - Embracing a growth mindset that captures our vision
- We succeed together - Achieving our objectives as one collaborative, diverse, and inclusive team
Company HQ
Upper Merion Township, King of Prussia, PA
Articles
Leadership
Mike Capone
(CEO, not founder)Current Member Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.
Salary benchmarks
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