IT Service Engineer, Tech21
Tech protection company
Job no longer available
Tech protection company
101-200 employees
Job no longer available
101-200 employees
Company mission
To bring the smartest tech protection on the planet - while taking some of the stress out of everyday life.
Role
Who you are
- Window Server 2012-219 system administration (including Active Directory, Group Policy, DNS, DHCP, RADUIS and DFS)
- Good working knowledge of active directory user accounts, groups, and security best practices
- Good working Knowledge of desktop and server operating systems (Windows 10/11 and MacOS)
- Microsoft 365 environments (Exchange, Teams, SharePoint)
- Microsoft Azure cloud platform (Virtual Machines, Networking, VPN, Storage, Database)
- Microsoft 365 security tools such as eDiscovery, Information Protection and Retention polices
- Microsoft Intune (Mobile Device Management and Windows and MacOS)
- Good working knowledge of collaborative software such as Microsoft Teams, Wrike and Sharefile
- Good general networking knowledge and experience with network devices and VPNs
- Experience troubleshooting general network and VPN connectivity issues
- Experience with Microsoft SQL Server
- Experience using an ITSM Helpdesk platform
- Proven experience of providing excellent customer service
- Robust troubleshooting, analytical and problem-solving skills
- Exceptional interpersonal skills (rapport building, listening and performing logical investigations)
- Strong documentation skills
- Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility
- Able to communicate technical issues to non-IT professionals
- Self-Motivated, punctual and willing to take responsibility
- Industry experience working in a similar role (with similar responsibilities)
- Microsoft Certifications
- Network Vendor Certifications
What the job involves
- The role provides technical support to colleagues across the business
- Reporting to the Head of IT this position will be responsible for resolving day-to-day technical issues, deploying, configuring, maintaining, monitoring and troubleshooting a wide range of software and infrastructure across our network
- Rolling out equipment to new employees, user accounts and device lifecycle management and being the “Go to” person for IT support and advice
- Support and maintain IT infrastructure to ensure the day-to-day smooth running of the business with minimal downtime of all services for both local and remote users
- Provide effective support for Mac and Windows desktops, laptops, servers, switches, mobile devices and software across the business
- Ensure technical issues are dealt with and resolved in line with SLA’s. With a focus on exceptional customer service, ensuring timely communication on ticket progress to users
- Create and maintain documentation for systems, services and procedures
- Maintain records using the IT Helpdesk System and related documentation (Tracking problems, actions taken and providing updates)
- Manage new user onboarding and leaver processes (Set up and decommissioning of system accounts including but not limited to active directory and Microsoft 365)
- Manage user equipment lifecycles (Set up, issue, track and recover equipment for employee use, ensuring proper installation of operating systems and required software. Including but not limited to desktops, laptops and mobile devices)
- Perform new desk setups and desk moves where necessary
- Ownership of the IT asset database and ensure proper asset management and equipment tracking
- Manage the backup and recovery systems (performing regular tests)
- Some travel may be required from time to time
Salary benchmarks
Our take
Tech21 has been at the forefront of cutting-edge protective technology for nearly 20 years and has remained on top through continued innovation, adaptability, and product expansions. The company’s main claim-to-fame is its drop-safe technology, as its team developed a new impact protection material called FlexShock in 2014, which absorbs and dissipates the force of impact.
The company works with some of the largest manufacturers on the market, including Apple, Samsung, and Google, ensuring their products are compatible with every device. Tech21 has been furthering its eco-friendly and sustainability efforts, launching a range of 100% biodegradable Eco cases for the iPhone 12 in 2020.
Branching out from phone cases has been a smart market move for the company, its computer cases and screen protectors (a market expected to top $43 billion in the US by 2031) ensure that Tech21 can be a one-stop shop for tech protection. Its innovation, and remarkable affordability of its products, have Tech21 well set to further rise in popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Company benefits
- Fully flexible and trusted way of working
- Pension
- Various mental, physical, and social health wellbeing initiatives
- Free access to Plumm
- 25 days holiday plus bank holidays
- Two additional days at Christmas, your birthday off and we also honour any religious holiday that you celebrate
- Hybrid working
- Support for career development
- Generous Family Friendly policies
- Free phone case + Family & Friends Discount
Company HQ
Twickenham, UK
Leadership
Jason Roberts
(Director)Founder and current CEO of Nurvv.
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