Product Manager, CardFlight
$120-160k
Annualized Company Performance Bonus: $8,000 – $12,000 + Company Stock Options: 10,000
Payment acceptance for small businesses
Be an early applicant
Payment acceptance for small businesses
21-100 employees
Be an early applicant
$120-160k
Annualized Company Performance Bonus: $8,000 – $12,000 + Company Stock Options: 10,000
21-100 employees
Company mission
To create easy-to-use payment solutions so small-business merchants can focus on what they do best: growing their business.
Role
Who you are
- 2-8 years of product management experience shipping in-house software
- A demonstrated track record of shipping software products from concept to release
- Curiosity and determination to find answers even if they aren't easily available, and the ability to operate comfortably in ambiguity while driving toward clarity
- A natural collaborator who can bring together people and ideas across engineering, marketing, operations, and partner teams to move work forward
- Strong written and verbal communication skills with the organizational discipline to manage multiple workstreams, deadlines, and stakeholders simultaneously
- Payments or fintech domain experience, familiarity with acquiring, processing, card network rules, or merchant services
- Comfort working with product analytics tools and the ability to use data to support and defend product decisions
What the job involves
- We’re currently looking for a Product Manager who will take a key role on our United States location-neutral team
- This individual will work alongside four other team members, while also collaborating cross-functionally with teams across the organization
- They will translate customer needs and business goals into clearly articulated requirements, driving the development of products that acquire and retain merchants
- In this role, we value someone who leads with a clear understanding of the problem before reaching for the solution, operates with a high degree of self-sufficiency in a lean team environment, and brings enough technical and business depth to connect customer needs, partner constraints, and engineering execution into a clear path forward
- Discovery & Prioritization
- Conducting merchant interviews and participating in reseller calls to understand pain points firsthand, while also synthesizing support tickets, feature requests, Pendo data, and usage metrics to build a complete picture of customer and partner needs
- Synthesizing discovery inputs into clear problem statements that align the team around what is being solved and why before solutioning begins
- Partnering with the broader product team to prioritize what gets built and when, with decisions weighted heavily toward features that drive revenue growth
- Roadmap Stewardship & Launch Readiness
- Maintaining and executing against a product roadmap that balances new features, platform improvements, and technical debt
- Clearly communicating the reasoning behind roadmap decisions to engineering, marketing, operations, and partner teams so everyone understands not just what is being built but why
- Owning launch readiness by coordinating across teams to ensure messaging, documentation, partner communications, and engineering work are all aligned and complete before a feature ships
- Data-Informed Decision Making & Requirements
- Using product analytics tools to analyze feature adoption and user behavior, and translating that data into a clear narrative that builds the case for what should be built, changed, or deprioritized
- Translating customer and business needs into clear specs, user stories, or PRDs that engineering can build from
- Cross-Functional Collaboration
- Embedded in the engineering team's daily rhythm, attending standups, refinements, and sprint planning, and reviewing completed work to ensure it meets the intended product outcome before release
- Partnering with marketing to review content, walk through feature use cases, and ensure messaging accurately reflects what the product is designed to do
- Working with operations to share product requirements, review documentation, and train the team on how new features work so they can effectively support merchants after launch
- Collaborating with the partnership team to gather and incorporate feedback from resellers and acquirers, and to coordinate release timing and communications so external partners are informed and prepared for every product change
Our take
CardFlight partners with popular merchant acquirers to deliver payment acceptance software for small businesses and entrepreneurs. Its signature products, a mobile Point of Sale (POS) called SwipeSimple, and the countertop POS SwipeSimple Register have grown impressively in popularity across the US since the company’s 2013 launch.
The US is home to over 30 million small businesses, a potentially huge market. By offering software that allows them to turn a mobile or tablet into a credit card terminal, it’s easy to see why CardFlight is proving popular. Just as importantly, is that the company has a proven track record of launching products ahead of potential competitors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2018
$3.5m
SERIES A
Oct 2015
$4.2m
SERIES A
Total funding: $9.3m
Company benefits
- Stock options for all full-time team members
- Personal annual budget for professional development
- Regular team lunches and treats for special events
- Liberal vacation policy
- Comprehensive medical, vision, and dental plans
- Commuter benefits and health discounts
Company HQ
Kips Bay, New York, NY
Leadership
Derek Webster
(Founder & CEO)Former Engagement Manager at Oliver Wyman. Led product development and product marketing to launch E*TRADE’s credit card business. Prior to founding CardFlight, founded and was CEO of LocalBonus, a credit card-linked loyalty network.
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