IT Support Analyst, Peregrine
$135-165k
Data integration platform for public safety agencies
Job no longer available
Data integration platform for public safety agencies
201-500 employees
Job no longer available
$135-165k
201-500 employees
Company mission
To help the world's most critical institutions make better decisions and improve operations by unlocking their data.
Role
Who you are
- 4–6 years of experience providing IT support in a SaaS and cloud-first business environment
- Hands-on experience supporting macOS and Windows 10/11 systems
- Familiarity with modern cloud MDM solutions (e.g., Jamf, Intune, or JumpCloud)
- Proficient knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams) and Slack and Notion administration
- Prior use of ticketing systems (e.g., Notion, Zendesk)
- Basic understanding of endpoint security, encryption, and MFA policies
- Comfort using remote tools (e.g., JumpCloud Remote Support, Zoom, Screen Sharing) to support remote users
- Excellent verbal and written communication skills
- Strong sense of ownership and customer service mindset, experience working with a mixture of on-site and remote employees
- Able to work onsite up to 4 days per week at our San Francisco headquarters office
- Able to pass a national criminal background investigation
What the job involves
- Peregrine Technologies is seeking a reliable and customer-focused IT Support Analyst to join our growing IT team
- In this role, you'll be one of the first lines of support for our team of nearly 200 employees across the U.S. , providing day-to-day assistance on hardware, software, and network issues
- You’ll handle support requests in a mixed Windows and Mac environment and ensure timely resolutions through strong troubleshooting, clear communication, and diligent follow-up
- This is an excellent opportunity for someone with experience in IT support who’s ready to grow their skills in a collaborative, cloud-native environment
- Respond to service requests and provide technical support for end users via Slack, Zoom, Office 365 and other lines of business applications
- Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting
- Assist with identity and access management (IAM) tasks including account creation, password resets, and multi-factor authentication (MFA) configuration in JumpCloud
- Troubleshoot hardware and software issues, including VPN connectivity, email delivery, printing/scanning, audio/video conferencing tools, and security software (e.g. , endpoint protection), and can solve those issues independently
- Support device provisioning and management using platforms like JumpCloud, Jamf and Intune
- Maintain asset inventory and track device assignments, repairs and returns
- Escalate advanced technical issues to the Sr
- IT Engineer or IT Manager
- Participate in onboarding and offboarding of employees including preparing hardware kits, coordinating returns and provisioning/deprovisioning access and accounts
- Document solutions and contribute to the internal IT knowledge base
Our take
The digitisation of emergency response organisations, data and incident reporting is speeding up, but this presents a problem if this information is not digestible. Emergency responders must be able to quickly translate and understand information as it comes in, or risk this faster flow of data being made redundant.
Peregrine is a data integration platform that improves emergency responses by making data more accessible, understandable and actionable. The platform can be used for public safety at different scales, such as building, city or region-wide. Its machine learning capabilities are also able to collate raw surveillance data, linking people, places and events to track targets or potential criminal activity.
With a founding team that boasts experience in both security and environmental risk analysis, Peregrine shows the potential to bridge the gap between tech and law enforcement. And funding is being channelled into accelerating the company's growth as it looks to double its employee headcount in the near future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2025
$190m
SERIES C
May 2024
$30m
SERIES B
Total funding: $250.1m
Company benefits
- Health insurance: Enjoy top-notch health, dental, and vision insurance. Your health matters
- Unlimited PTO: Assume responsibility for how much time you take off. Trust is everything
- Competitive 401k: Leverage a Peregrine-sponsored 401k plan. And think of your future
- Wellness stipend: Use Peregrine’s wellness stipend to focus your body and mind
- HSA: Set aside money to pay for qualified medical expenses with a HSA
- Parental leave: Because we want to support the Peregrine parents out there
- Professional development: Access a range of professional development courses and resources
- Recreational perks: Enjoy a whole host of travel and leisure discounts, and explore new things
Company HQ
Financial District, San Francisco, CA
Leadership
Nick Noone
(Co-Founder & CEO)Previously Head of the US Special Operations Business Unit at Palantir Technologies. Was also Enterprise Software M&A at Seven Hills and Applied Statistics Consultant at Stanford Statistical Consulting.
Ben Rudolph
(Co-Founder)Previously an Engineer at Dimagi Inc, and a Technology Consultant at UNHCR (the UN Refugee Agency).
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