Senior Client Success Manager, honeysales
3 days a week in office (Kreuzberg, Berlin)
Automation software for sales
Open for applications
Automation software for sales
21-100 employees
Open for applications
3 days a week in office (Kreuzberg, Berlin)
21-100 employees
Company mission
Honeysales' mission is to digitize the entire B2B sales process and put the deal owner at the center with automated, data-driven, constant CVR increase across all funnel stages.
Role
Who you are
- Curious & passionate about Sales Tech: You understand the challenges and complexities of lead generation, prospecting and building a sales pipeline. At the same time, you are convinced that technology will enable better human outcomes
- Experienced Leader: You have 3-5 years of relevant experience in Customer Success, Account Management, or Project Management, ideally within SaaS, Sales Automation, or Customer Analytics
- Strategic Thinker: You’re skilled in managing complex accounts, navigating competing priorities, and delivering results that align with client and company goals
- Technical Expertise: Strong understanding of SaaS, APIs, and Sales Tech, with technical domain knowledge in Marketing Automation, Analytics, or similar areas
- Exceptional Communicator: You excel at building trust and conveying strategic insights to both executive stakeholders and cross-functional teams
- Relationship Builder: You thrive on developing meaningful relationships, acting as both a strategic advisor and a proactive problem-solver for your clients
- Analytical & Curious: You leverage data to inform decisions and are constantly looking to deepen your understanding of your clients, industry trends, and emerging technologies
- Self-Starter: Adept at managing your own time and priorities in a fast-paced environment, ensuring seamless execution of responsibilities
- Team Player: Known for your collaborative mindset, you actively contribute to a positive team environment and shared success
What the job involves
- Our experienced leadership team has gained experience in top enterprises (e.g., Google, eBay, Contentful, SAP, Rocket Internet, Malt, etc.)
- Own Key Metrics: Take ultimate responsibility for client renewals, retention, and net retention targets, ensuring honeyales achieves consistent growth and client satisfaction
- Strategic Partnership: Serve as the primary trusted advisor for clients, establishing deep, strategic partnerships while acting as a proactive consultant on achieving business outcomes using honeysales’ solutions
- Success Planning: Drive feature adoption and business value by crafting and executing strategic Success Plans tailored to each client’s goals. Regularly review and refine these plans to align with evolving client needs
- Customer Advocacy: Act as the client’s advocate within honeysales, providing structured and actionable feedback to Product, Engineering, and other internal teams to improve offerings and client experiences
- Proactive Risk Management: Utilize data-driven insights to monitor product usage, identify opportunities and risks, and proactively address challenges to maintain account health
- Upsell Opportunities: Educate clients on new and underutilized features, identifying opportunities for expansion and driving additional value while contributing to revenue growth
- Executive Engagement: Lead high-level interactions, including Executive Business Reviews and strategy sessions, to ensure alignment with senior client stakeholders
- Collaborative Support: Partner with Sales, Technical Support, and Product teams to ensure seamless service delivery, acting as an escalation point for complex client challenges
- Mentorship: Provide guidance and mentorship to junior team members, fostering their growth and contributing to team success
- Onsite Engagement: Travel as needed, including international trips, to meet clients, deepen relationships, and facilitate workshops or critical engagements
Application process
- Recruiting screening video call with our Talent Manager (30 minutes)
- Interview with the Hiring Manager (30–45 minutes)
- On-site interview and case study with our Hiring Team in Berlin (approximately 60–90 minutes)
- Meet the team
- Reference checks
- Offer phase
Our take
Automation has been effecting substantial digital change across dozens of industries - and sales is no different. Honesysales is one of many companies looking to furnish sales reps with cutting edge tools. Its goal is particularly ambitious, however: drawing together various new sales automation trends that are already bringing other salestech startups substantial success.
Companies like Leadiro and PredictLeads focus on automating the lead generation aspect of the job; Drip Scripts focuses on generating customer email content; Chili Piper streamlines the meeting booking process - but honeysales aims to do all of the above. It’s a big goal given that the sales tools market is dominated already by key players like Zapier and Salesforce, and intensely crowded with startup competitors. As a fledgling company itself, honeysales will need to remain sharply competitive to stand out.
The team is off to a strong start though, having secured seed funding at the start of 2023. Offering a more comprehensive spread of tools under a single platform may prove attractive to sales teams looking to tackle SaaS bloat. Additionally, automation is expected to play an increasingly prominent role in sales over the coming years. It may prove a lucrative slice of the market that Honeysales is playing for.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
77% employee growth in 12 months
Company
Company benefits
- Fully remote work, or work in our office in Berlin
- One of the most vivid startup cities of the world
- From day one you can be part of an exciting journey and shape the product from scratch
Company values
- We have an open approach and a friendly working atmosphere with flat hierarchies
- We are professional and respectful towards colleagues, partners and customers
- We work hard and conscientiously, make fact-based decisions, celebrate successes with each other and learn from each other through honest feedback
- We respect personal space and free time and communicate with each other in an open and friendly manner
- We reduce our impact on the environment as much as possible
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Stefan Mayer
(Co-founder & Managing Director)Started as an analyst, and subsequently went on to co-found antique furniture marketplace Komod, work on portfolios with spring c.invest, then pivot to business development with business expertise marketplace COMATCH.
Daniel Brusch
(Co-founder & Managing Director)Served as MD at Contact & Cooperation Würzburg e.V. before moving on to co-found the Brandenburger Tor Museum. Subsequently worked in marketing, then served as the director of COMATCH. Just prior to honeysales served as VP of business development and partnerships at investing/consulting firm TruVenturo.
Rick van Boekel
(Member of the Board and Co-Founder)Currently Co-founder & Partner at Airbridge Equity Partners, Member of the Board at We Are Eves and Survicate and Travelcircus.
Guilherme Selau Ribeiro
(CTO and Co-Founder)Previously Head of Engineering at Banxware, Competence Lead at Klarna, Senior Software Engineer at Forto and Amazon Web Service.
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