Field Sales Account Executive, The RealReal
Luxury Consignment Executive
$60-65k
+ Employee Stock Purchase Plan + Uncapped Commission; $2000/month (at target), Top performers at $2700+/month
Online marketplace for authentic, resale luxury goods
Job no longer available
Online marketplace for authentic, resale luxury goods
1001+ employees
Job no longer available
$60-65k
+ Employee Stock Purchase Plan + Uncapped Commission; $2000/month (at target), Top performers at $2700+/month
1001+ employees
Company mission
To extend the lifecycle of luxury.
Role
Who you are
- You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals
- You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability
- 2+ years of work experience in sales, ecommerce, or tech
- Motivated by a desire to win and excel, competitive
- Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
- Efficiency and strong organizational, time management and communication skills
- Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
- Ability to commit to 40 hours per week and work evenings, weekends, and holidays as needed
- Professional appearance and demeanor
- Ability to lift and move up to 25 lbs
- Reliable transportation for travel to client appointments
- Ability to work in the field 50-60%
What the job involves
- The Luxury Consignment Executive is a key sales position at The RealReal. You’ll use your strong negotiation skills to drive new business while working autonomously in an ever-evolving environment
- Your ability to build rapport will be critical to your success alongside a focus on driving the key metrics of the business through new consignor acquisition, and working with a repeat consignor base
- Drive New Business
- Prospect new and existing connections. These include Stylists, personal shoppers, boutique owners, sales associates, and individual consignors
- Develop and implement marketing strategies to continually increase consignment with The RealReal
- Drive Repeat Business
- Work within existing consignor base to drive additional product and categories
- Drive a luxury consignment experience which encourages retention of consignors through relationship selling
- Meet the monthly goals for the market while maintaining focus on premier luxury product
- Meet or exceed goals for your geographic market via self-generated + corporate leads
- Maintain base of repeat clients + provide an outstanding customer experience
- Outreach daily to new and existing clients (50-100 per day) driving the referral business
- Attend client appointments (typically less than 60 miles one way - mileage reimbursed)
- Review Contract during In-Home Appointments
- Customer Service Issue Resolution
- Proactively resolve any consignor issues/concerns
- Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends + what has low/high resale value
- Carefully review + process all items for shipment to ensure everything is cataloged + up to TRR’s high-quality standards
- Possess a strong ability to multitask
- Balance appointments, outreach, prospecting and customer service issues
- Availability evenings and weekends, to accommodate appointment requests
Our take
The founder and CEO of The RealReal began the company in her kitchen, traveling via van to customers at their homes to deliver goods. Fast forward several years and The RealReal has more than 27 million shoppers, 19 retail locations, and has successfully IPO'ed after achieving unicorn status.
The RealReal is an online marketplace for second-hand luxury goods including high-end fashion, jewellery, watches, and fine art, all verified by in-house experts as part of the company’s robust authentication infrastructure. With a focus inspired by the circular economy, it also helps both buyers and consignors to extend products' lifespan, bringing sustainability to the fashion industry.
The company has sought to boost its activities through strategic moves like a partnership with Gucci, which is focusing on sustainability as it incentivises its customers to buy authenticated secondhand goods via The RealReal. Also, there have been forward-thinking approaches to customer acquisition and retention such as AI pricing and fake finding. Regardless, as a primarily retail-based company, The RealReal was affected by inflation in 2023 and made a 7% cut to its workforce to reduce operational costs in the first quarter. 2024 Q1 also showed the company to report a loss with an optimistic hope for growth in the following quarters.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2019
$70m
SERIES H
Jul 2018
$115m
SERIES G
Total funding: $358m
Company benefits
- Stock awards for all positions!
- Top tier medical, dental and vision
- Company sponsored access to One Medical
- Generous Paid Time Off
- 401(k) plan with company matching
- Company paid insurance plans for LIFE, AD&D
- Option for Short/Long Term Disability, Hospital Indemnity and Pet Insurance
- Other perks include: Travel Assistance, Legal Assistance, Employee Assistance Program, Commuter and Parking Flexible Spending Account
Company HQ
Telegraph Hill, San Francisco, CA
Leadership
Julie Wainwright
(Boardmember)Having studied at Purdue University, Julie started her career as a Brand Assistant at Clorox, before several CEO and Vice Presidential roles. In February 2011, she combined her commercial experience with a passion for sustainability to found The RealReal.
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