Customer Service Agent, Freddie's Flowers

• Excellent interpersonal skills and enjoy working as part of a team
• Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
• Able to analyse problems and find positive solutions
• Quick to learn and able to think on your feet
• Ability to handle a busy workload, prioritise and be flexible
• Confidence building rapport with a customer over the phone
• Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
• An interest in flowers and helping people

Desirable

• This is a really exciting opportunity to join a fast-growing company. Freddie’s Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow! As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy
• You are the first point of call for our customers. You understand customers, and want to see their issues through to resolution
• Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
• Capture and report customer feedback to improve our service
• Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible