Community Experience Agent, Depop
£24k
More information about location
The community-driven fashion marketplace
Job no longer available
The community-driven fashion marketplace
201-500 employees
Job no longer available
£24k
More information about location
201-500 employees
Company mission
Our mission is to build the world’s most diverse progressive home of fashion. Our team is dedicated to enhancing and developing the Depop experience to serve the needs of our global community.
Role
Who you are
- A straightforward communicator, who can explain complex information in a simple way
- An incredibly diplomatic and empathetic person
- A flair for problem solving using a pragmatic approach
- Tech-literate, and able to grasp new systems and software quickly
- See the bigger picture of your day-to-day tasks, and actively look for ways to improve the community’s experience
- A flexible outlook and can work comfortably with other functions in the company
- Adaptable to change, and comfortable working in a fast-paced environment
- Self-motivated and have a desire to get things done, even when there’s no-one else around
What the job involves
- Start date: November 27th 2023
- 2-4 weeks training Monday - Friday 9:30am-6pm
- You will work 37.5 hours across 5 days Monday - Sunday between 7:00am - 11:00pm
- There will be various shift patterns across 7:00am - 11:00pm including weekends
- Each day, the Community Experience team protects Depop and its users by mediating disputes, investigating issues, answering questions and educating our thriving community of buyers and sellers
- As a Community Experience Agent, you will work directly with our community answering their questions, investigating and mediating disputes, and resolving incoming reports
- You will be there to ensure they are safe and supported while using Depop
- Tackle an array of user questions and issues via email and social media, with other possible channels launching in the future
- Deliver a high quality, quick and efficient resolution for user disputes
- Become an expert on our product and processes, in order to provide the best possible outcome to our users
- Acquire a deep knowledge of our internal tools, including Zendesk, in order to efficiently and effectively manager user relationships
- Suggest ways to improve our service and streamline our processes in order to better serve our users
- Report directly to a Community Experience Team Lead
- Work with the Community Experience team
Salary benchmarks
Our take
The re-sale market across everyday clothing, collectables and luxury is growing. One driving force of this is that people care more about sustainability and are therefore buying second-hand goods. This has resulted in a fast growing market with plenty of opportunity.
The experience on Depop is what you'd expect from platforms such as Instagram. The focus on social, creators and influencers has created a very high level of engagement.
Depop was quick to realise the value in power users and has focused efforts there (where people are generating up to $100,000 in annual income for themselves by selling items). The popularity of social platforms making individuals into entrepreneurs will likely attract interest from Instagram and Pinterest. This may pose a challenge for Depop as these competitors will be in a strong position to leverage their networks.
The company has been acquired by Etsy and is now focusing on strategic partnerships in several industries to keep market share flowing in.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2019
$62m
SERIES C
Jan 2018
$20m
SERIES B
Total funding: $100.7m
Company benefits
- MyMode is our hybrid-working model, designed to empower our employees to choose a working mode that works for them. MyMode is composed of 3 working modes: Flex, Office Based and Remote
- Flex: we'd love you to head to your nearest Depop office once a week, but feel free to work from home the rest of the week
- Office: Want to head into the office more? No problem, you can opt to be "Office-Based", with your very own desk
- Remote: depending on your role you can request to be a remote worker, and only head into the office 4 times per year
- Our parental leave policies aim to support and enable parents to play equal roles in nurturing their families, in a way that is flexible and truly gender-neutral
- Our full-time regular employees are eligible for 18 weeks of paid parental leave for the birth or adoption of their child. We also offer IVF leave, shared parental leave and paid emergency parent/carer leave
- Cash-plan or PMI - you have the choice of a healthcare plan that best suits you
- Subsidised counselling and coaching - we partner with Selfspace to provide you with the opportunity for a good conversation with a qualified person
- Cycle to Work scheme - choose between Evans or the Green Commute Initiative to help access a bike for your commute
- Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7
- Mental Health First Aiders - we have trained individuals across the business to offer support and signposting
- 25 days annual leave with the option to carry over up to 5 days
- 1 company-wide day off per quarter, for you to take some time for yourself and decompress
- We offer budgets for conferences, learning subscriptions and more. We also sponsor and run a myriad of programmes, conferences and meet-ups to upskill our employees and enhance their journey with us
- We’re Flexa® accredited, meaning we offer genuinely flexible working
- Life Insurance (financial compensation of 3x your salary)
- Pension (Depop will match your contribution up to 6% of your qualifying earnings)
Company HQ
Farringdon, London, UK
Leadership
Simon Beckerman
(Founder)Founded a magazine in Italy before Depop. No longer holds an operational role
Kruti Patel Goyal
(CEO, non founder)Previously CPO at Etsy, Kruti joined Depop as new CEO in September of 2022.
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