Compliance Operations Manager, Patreon

• This role requires a hands-on leader who can balance tactical execution with strategic program improvement
• This role is ideal for someone who thrives in a high-accountability environment, enjoys building scalable systems, and brings a continuous improvement mindset to compliance operations
• You are a thoughtful and analytical compliance professional who thrives in fast-paced, evolving environments. You bring strong operational judgment, a proactive mindset, and the ability to turn complex regulatory requirements into clear, actionable processes
• You’re comfortable navigating ambiguity, managing competing priorities, and driving outcomes across distributed teams. You communicate clearly, think critically, and influence others through clarity, credibility, and collaboration
• 4+ years of professional experience, including at least 1+ year in AML, sanctions, or compliance operations
• Hands-on experience conducting AML investigations and/or operational case management
• Working knowledge of SAR filings with FinCEN and OFAC reporting requirements
• Strong analytical skills with the ability to synthesize facts, identify risk patterns, and clearly communicate findings and recommendations
• Demonstrated project leadership experience and the ability to manage multiple initiatives simultaneously
• A track record of positively influencing teams and driving results in periods of change or growth
• The ability to build strong cross-functional relationships across Compliance, Legal, Risk, Product, and Operations
• Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely
• A self-starter mentality with comfort operating independently in ambiguous or evolving environments
• We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway
• If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you

Desirable

• Patreon’s Compliance team plays a critical role in protecting our platform, creators, and community
• We focus on anti-money laundering, sanctions compliance, and financial crime risk management across our global operations
• Operating across New York and Porto, our team partners closely with Legal, Trust & Safety, Payments, Risk, and Product to design and maintain a robust compliance program that scales with Patreon’s growth
• We build thoughtful, risk-based controls that enable innovation while ensuring we meet industry standards in the markets we serve
• We’re a collaborative, detail-oriented group that thrives at the intersection of compliance risk management, technology and global payments
• If you’re excited about building compliance programs in a fast-moving environment, and working across international teams, you’ll feel right at home here
• We are seeking a detail-oriented Compliance Operations Manager to oversee the day-to-day execution of our sanctions and AML programs
• This role is responsible for ensuring that monitoring, investigations, and reporting activities are performed effectively and consistently
• You will manage the daily workload of the AML and OFAC operations function across multiple time zones (New York and Porto), ensuring timely completion of assignments, appropriate case prioritization, and strong operational discipline
• Oversee daily AML and OFAC operations, including workload management, case assignment, and deadline coordination
• Lead and manage a distributed team across time zones, ensuring alignment, consistency, and accountability
• Monitor and manage team performance metrics, SLAs, and quality standards
• Assist in drafting, maintaining, and enhancing AML and OFAC policies and procedures to ensure regulatory compliance
• Support strategic and tactical initiatives to strengthen the AML and sanctions compliance program
• Partner with the Director of Compliance to tune and calibrate transaction monitoring rules, optimizing detection effectiveness while minimizing false positives
• Identify, recommend, and implement process improvements to increase operational efficiency and scalability
• Develop and manage reporting databases and dashboards to track trends, risk indicators, and potential money laundering or terrorist financing activity
• Produce trend analysis and demographic reporting to inform risk assessments and senior leadership decision-making