Associate Product Manager, Blank Street

• We’re open to a range of experience levels — if a more experienced candidate is a great fit, we’re open to leveling the role accordingly
• 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure)
• Evidence you can ship: you’ve contributed to launching or improving a digital product, feature, workflow, or process end-to-end (problem → solution → rollout/measurement)
• Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions
• Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams), with frequent context switching

Desirable

• Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint
• This includes our mobile app, POS, and internal tools
• In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products
• You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features
• That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly
• Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster
• Your work is structured around three pillars:
• Product Strategy & Research — understand user problems, gather feedback, and help shape what we build
• Execution — triage issues, support launches and rollout, write documentation, and prototype solutions
• Product Insights & Analytics — track metrics, analyze performance, and use data to inform decisions
• What You’ll Do:
• Product Strategy & Research:
• Collaborate on Product Strategy: Work alongside product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify new opportunities
• Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements
• Execution:
• Triage issues and improve core workflows: Partner with the field and support teams to capture bugs and pain points, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering
• Support launches, rollout, and training: Help plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field
• Support product development: Create and maintain clear documentation — product requirements and user stories — to keep the team aligned on goals and deliverables. Assist across the full product lifecycle from ideation to launch
• Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and scrappy prototypes to test and validate ideas quickly before we commit engineering resources
• Product Insights & Analytics:
• Track and analyze metrics: Define, track, and analyze product metrics and KPIs. Gather data to understand product performance and inform future decisions
• Build reporting and dashboards: Create and maintain dashboards and reports that give the team visibility into product health, adoption, and engagement
• Support experimentation: Help design and analyze A/B tests to validate product hypotheses